MSE misleading members on Broadband
it is bad enough that the market has decided it does not need to compete but it is very concerning to see the comment MSE puts below the so called BEST broadband deals
Cheapest standard-speed b'band & line (10Mb+)
Plusnet: equiv £13.83/mth
Cheapest fast fibre & line (30Mb+)
Plusnet: equiv £18.83/mth
Cheapest superfast fibre & line (60Mb+)
TalkTalk: equiv £20.56/mth
To benchmark, those out-of-contract typically pay BT £52/mth and Virgin £44/mth for fibre.
With 2.3 million on Universal Credit and 9 million on furlough which is reducing now so many more expected to be made redundant plus
OFCOM says there are 14.1 million disabled people living in the UK, and one million with dementia. One in six adults experience common mental health problems every week, with 23% of people experiencing anxiety when dealing with service providers.
SOMETHING is MISSING
What it SHOULD mention is
More broadband firms agree to cut prices for vulnerable and out-of-contract customers after Ofcom reviewmoneysavingexpert.com/news/2020/07/out-of-contract-broadband-customers-could-save-millions-under-of/
Apparently deals of £5 a month can be obtained if you fall into the right groups and right now that is the vast majority.
But the page above confuses readers by saying
Remember, ultimately the best deals go to those who check if they could save by switching. Compare the best deals in your area with our Broadband Unbundled tool.
WELL THIS IS NONSENSE
IF over 10m people can get a £5 deal by telling suppliers then this should be mentioned on every page
It is like a salesman not telling you about a cheaper deal they hope you have not noticed but are entitled to.
I would expect to see a bright yellow bar showing this on every broadband page
Come one MSE you used to be on the side of the consumer, by all means mention the poor deals you earn commission on but make it very clear what is available and stop misleading people.