ash37
Forumite 4 posts
Their change your flight policy is a disgrace and I will explain why- My partner is due to fly to Tenerife on the 10th august and considered changing her flight so we looked at this last night as we had heard of a deadline of midnight last night to change without fees. There website clearly stated flights changed within 14 days of departure incurred £0 fees (I took a screenshot as I don't trust anyone!)
This had suddenly changed to £32 today but the real sting they don't tell you about is yet to come.
Her flights totalled £141 return plus £12 for seat upgrades (remember they offer the 'return' option button when you book) but it seems when you change your booking they are not charging you the difference in the total bill if it is more expensive but doing it on each flight as we discovered when the outbound flight had an extra charge of £27 and the return £3 so the £141 flight was costing £27+£3+£32 to change which comes to £62, or so I thought. But no, the total due before booking seats etc was actually £118. How is this you may ask? Well I can only guess it involves the taxes which are then added on again, so it effectively made it unviable to rebook.
What I did discover though is that even if you don't bother turning up for your flight you can claim back every penny of the taxes paid as it belongs to you not them, but guess what, they charge a £17 administration charge for doing it.
Airlines have held on to over £300 million in the past few years from people who either didn't know about these refunds or didn't feel it was worth pursuing.
This had suddenly changed to £32 today but the real sting they don't tell you about is yet to come.
Her flights totalled £141 return plus £12 for seat upgrades (remember they offer the 'return' option button when you book) but it seems when you change your booking they are not charging you the difference in the total bill if it is more expensive but doing it on each flight as we discovered when the outbound flight had an extra charge of £27 and the return £3 so the £141 flight was costing £27+£3+£32 to change which comes to £62, or so I thought. But no, the total due before booking seats etc was actually £118. How is this you may ask? Well I can only guess it involves the taxes which are then added on again, so it effectively made it unviable to rebook.
What I did discover though is that even if you don't bother turning up for your flight you can claim back every penny of the taxes paid as it belongs to you not them, but guess what, they charge a £17 administration charge for doing it.
Airlines have held on to over £300 million in the past few years from people who either didn't know about these refunds or didn't feel it was worth pursuing.
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Replies
from posts over the last number of weeks the change fee has always been quoted as £0 if changed up to 14 days before the flight. Fees are also per person, per flight