cottages.com failed payment

Martin666_2

Hi

We booked a few days away with Booking.com and got a confirmed booking.

Then we got a call from Cottages.com saying the payment failed because of a failure on their website and could we give them our card details over the phone. Not knowing if it was a scam, we asked if we could call them after we checked our bank and pay then. They said this was OK.

We Tried to call them. Hung on for hours, cut off.

We Sent at least 5 emails asking for a call back. Nothing. Emails bouncing back as their inboxes are probably full.

Our booking shows as confirmed but we cannot pay because we can’t get through.

It’s now too close to the departure date to wait so will have to book elsewhere.

Looking at TrustPilot, both booking.com and cottages.com seem to be in meltdown.

It’s a non refundable booking but as that payment hasn’t been made, can they chase us for the money when it was their fault the payment failed and their fault we can’t call or email them.

Thanks

daveyjp

You should have had them stay on the line while you checked your bank, but as no payment has been made you can now argue no contract has been made.

Cottages.com is part of Hoseasons and I think its a case of a very large company with so many bookings they are unable to cope with the current situation.