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Threatened with solicitors!

gaynorellen1202
gaynorellen1202 Posts: 1 Newbie
in Consumer rights
Just a bit of advice needed...my daughter ordered a bed from a company called swagger furniture in mid June. They took her money straight away but she had no correspondence from them regarding the delivery date. As she had heard nothing from the company for the next few weeks she emailed them to cancel the order, the very next day they replied saying the bed was en route and the courier would be in touch with a date and time. This did not happen so after a week she contacted swagger furniture again and asked where it was, this time the email she got back advised her that the bed was no longer in stock but would be back in stock in August, which she could wait for or cancel, so she opted to cancel, and asked for a refund, this took another two weeks and was only resolved when she phoned and spoke to someone who sorted it out straight away. Due to the poor service she received, she left a poor review, detailing truthfully her experience. Today she has had an email from this company saying they were passing the review onto their solicitors as it was defamatory and libelous.  Can they do this as I have read through her review and what she has written is what happened. Also before this threatening email they had asked her to amend her review showing the matter had been resolved, which she was willing to do but could not do on the review site.
She is now a petrified 21 year old thinking she will be taken to court. Any advice gratefully received.
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Comments

  • Robbo66
    Robbo66 Posts: 494 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    Probably nothing to worry about and is just a threat from the company. And if they do take it further then your daughter will have the email correspondence to back her up
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    She should stop worrying unless and until she receives anything from solicitors (which I'm betting she won't). Leaving a bad (but truthful) review isn't actionable and I doubt the company will be wasting hundreds on legal fees.
  • pinkshoes
    pinkshoes Posts: 20,609 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    They can threaten whatever they like.

    If the review she left is factual and polite/professional  then that is fine. 
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • Manxman_in_exile
    Manxman_in_exile Posts: 8,380 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    If I were your daughter I'd be leaving a review saying that the company are threatening to sue her for telling the truth.  See how they like that.  (I assume it is the truth?!)
  • born_again
    born_again Posts: 21,677 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    where was review left?
    Life in the slow lane
  • visidigi
    visidigi Posts: 6,622 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    born_again said:
    where was review left?
    https://www.reviews.co.uk/company-reviews/store/swaggerinc-co-uk
    She is not alone...
  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    edited 27 July 2020 at 7:29PM
    A telling observation:
    ONLY READ AND TRUST THE REVIEWS THAT HAVE BEEN VERIFIED WITH A BLUE TICK!
    Apart from a very small number of positive verified reviews, all the other positive ones are not verified. And the vast majority of verified reviews are negative.
  • stragglebod
    stragglebod Posts: 1,324 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Looks like a dropshipper working out of their back bedroom. She can safely ignore them.
  • Grumpy_chap
    Grumpy_chap Posts: 18,892 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 27 July 2020 at 8:01PM
    Was the review your daughter left defamatory or libellous?
  • Grumpy_chap
    Grumpy_chap Posts: 18,892 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I seen the review.  It seems fine.

    How did the company know who to contact over an anonymous review?
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