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URGENT HELP NEEDED

spiderkitten
spiderkitten Posts: 3 Newbie
Part of the Furniture Combo Breaker
edited 19 May at 3:51PM in Coronavirus Board
Booked package holiday through On The Beach and due to fly out on Monday. The hotel is closed per their website and OTB have not been in contact with me to change my hotel or even tell me that the one we booked is closed. Cant get in contact with them and we don't know what we should do.

Comments

  • silvercar
    silvercar Posts: 49,996 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    Judging from this thread:
    https://forums.moneysavingexpert.com/discussion/6171843/on-the-beach-refusing-refund-please-help
    they may put you in a similar hotel. 
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • elsien
    elsien Posts: 36,584 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    What does it say on the MY Bookings page about your holiday?
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
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