Flight Disruption - Return Flight Cancelled

scoobyju1

Hi, I was wondering if anyone can answer my following question. 

I’m due to fly with EasyJet in August but have just checked the app and my return flight is cancelled. Outbound is still going ahead.

Flight was booked last September and I think paid for using a debit card, not credit.

If I request a refund off EasyJet, will I get it for both flights? Even though currently, only one is cancelled. I don’t want a voucher (read too many horror stories) so would just prefer to have the money back.

Many thanks 

eDicky

When in August... Dates of outward and return..?

I haven't been following closely and others may advise better, but I think easyJet are not handling rebooking and refunds until within two weeks of the booked flight, so you should hear from them then about a rescheduled return flight or refund/voucher.

Of course, depending on the duration of your trip and the outward flight being still operational, this is a complication in your situation.

bagand96

You are entitled to a refund, and a refund of all flights on the booking.

If you follow the Coronavirus help questions on the easyJet website https://www.easyjet.com/en/policy/coronavirus/online-support/q0 then it seems Dicky is correct, and easyJet are only dealing with people whose flights are within the next 14 days (unless you've had a specific email about your booking).

I've seen reports where the automated form on their website has resulted in some confusion, and people only get a refund for the cancelled flight and not the whole booking.  So it might be worth actually speaking to them and making sure you get a refund for both.