Student loans and pensions

Delete33

Hi MARKOS, my adjudicator has told me She is waiting for a business file from PDUK, that had to be submitted this week. As QQ and PDUK totally ignore the FOS adjudicators I would expect my complaints to end up with an Ombudsman, if she finds in my favour then I should get a positive outcome. However from the start of this process in Jan 16 I said I do not expect anything, I still feel the same about this process. I will have contributed to thousands of ex customers claiming against these Predators though and cost them money due to FOS charges and redress to ex customers. I will keep on encouraging people to complain against the PDL Predators.

jackster123

Just for fun, I reviewed PDUK on trust pilot. As expected, they replied within a couple of days, with a comical reply.

They admit that they are over the 8 week deadline, but assure me that i will have a final response by 10/6/16. Well, PDUK, you posted that this morning. The 10th was yesterday. Do you plan to build a time machine to issue this response, or are you telling fibs? :rotfl:

My review- "Do not expect to be treated fairly or sympathectically by this company.
My complaint was acknowledged 10 weeks ago. 2 weeks ago it was escalated to the FOS because PDUK failed to resolve it, give me any timescale for a resolution, or even answer any emails in relation to it.
It seems they are so overwhelmed with complaints, they are currently looking into complaints from January. This should give you an idea of just how bad they are.
They have ingrained practices of irresponsible lending, and will not help you or resolve any issues you have unless forced to by the ombudsman.
PDUK are currently ignoring the FOS and their requests for information.
They are a horrible company to deal with when things go wrong, avoid at all costs. I can only assume they are bribing people to leave positive reviews, because the notes left here do not resemble any of the thousands of complaints I have read about them online.
Again- i bet the company will take the time to reply to this long before they reply to my complaint, and that should show where their priorities lie. They dont care about old customers, just about finding fresh ones to abuse and bankrupt. Horrible, horrible company with no scruples at all.
Use at your own risk, and do not expect any support from them if you need it."

Their response-"
Hi Jackie,

Many thanks for your feedback and apologies that you are unhappy with the service you have received.

We are sorry to learn of your dissatisfaction with the handling of your complaint. When a complaint is raised we will acknowledge receipt of this within five working days, please accept our apologies if this was not clearly explained to you when you contacted us. From the time your complaint is received we then have up to 8 weeks to investigate your concerns and issue a final response. Unfortunately we are working over the 8 week timeframe at present however please be assured your concerns are being investigated and we aim to issue your final response by close of business on Friday 10 June 2016.

Once again please accept our apologies for any inconvenience caused.

Kind regards

The Money Shop"

My update - "** Interesting that you will have a response by the 10/6/16, when in fact that was yesterday, and I dont have a reply either to my original complaint, or my FOS escalation. Somehow though, you have found the time to tell a pack of lies on here?!

Do you plan to go back in time and provide this response, or is this simply another lie intended to pretend that you are doing something about these complaints to potential customers, whilst in reality you drag this on for an infinite amount of time?

I have read hundreds of complaints similar to mine, and you do not resolve any of them unless forced by the ombudsman, after causing maximum frustration for your customers. It seems to me that this is intentional, and designed to put people off making a complaint. It directly breaches the FCA guidelines on complaint handling, and it shows the utter contempt in which you hold your customers.
The ombudsman has ruled against you on many occasions now, and FCA guidelines say you should be using this as a precedent to make decisions on complaints that you receive. You know what the outcome will be, you just dont care enough to put things right.

The true test of a company is how they behave when things go wrong. Well... things have gone horribly wrong, havent they? And you are doing nothing to help, or resolve this situation.
I would stake this weeks wages that we will have an influx of 5 star reviews to try to bury this, but dont worry, I will just post it again. It seems others have had the same idea, so keeping this quiet will be an uphill stuggle for you!

A suggestion from a customer of 4 years- and one that you took thousands of pounds from... Employ some more staff to look into these complaints. They are only going to get worse. If you resolved things in a reasonable manner and time frame, it would not escalate to this stage.

My complaint was acknowledged on 1/4/16. I will continue to update here so that others can see how you behave when things go wrong, and they can decide for themselves whether yours is a company they want to get involved with."

So, I will continue with my 1* reviews. It seems to get their attention at the very least, and shows them up for the liars they are before anyone uses them in the first place.

If anyone else is awaiting a response I would suggest doing something similar. This wont work with all of the lenders, as most of them couldnt care less about their reviews, but the money shop and PDUK will pay attention!

stuart30

Hope this hasn't been coverd hundred times already...is it worth emailing the complaint direct to the Lender or using Resolver.


Used resolver a couple of times and found it to be great...just interested in others thoughts.?


Thanks

Delete33

Its up to you stuart30, just make sure you complain regarding the Predators irresponsible lending of unaffordable loans.:cool:

stuart30

Delete33 wrote: »

Its up to you stuart30, just make sure you complain regarding the Predators irresponsible lending of unaffordable loans.:cool:

Cheers Delete33...think I"ll try resolver as had some good results with them.

sourcrates

stuart30 wrote: »

Cheers Delete33...think I"ll try resolver as had some good results with them.

You are much more likley to get a response by sending a written complaint, by letter or email, direct to the lender.

I have used resolver once and it took weeks and weeks to even get an acknowledgement, I would not use it again !!

It's pointless involving another 3rd party in my opinion.

Delete33

I used Resolver last month for another complaint with an energy company, all sorted within a week, tried myself and had no joy for 2 months. My complaints are now with an FOS adjudicator so we will see what the outcome is sooner rather than later I hope.

stuart30

sourcrates wrote: »

You are much more likley to get a response by sending a written complaint, by letter or email, direct to the lender.

I have used resolver once and it took weeks and weeks to even get an acknowledgement, I would not use it again !!

It's pointless involving another 3rd party in my opinion.

Hmm point taken...will email direct as when i spoke to My Jar they were helpful.

If no joy will use resolver...not in a hurry.

stuart30

Fresh question guys...ive not heard back from Wonga yet,however my credit report does show ive had 73 loans from wonga from 19-4-12 to 24-9-14 total borrowed £9221.

Would i be correct in thinking thats all the info i need to start a complaint...just done my My Jar complaint and thats pretty much all (info wise) ive sent...or do i need to highlight intrest i paid etc.

Im assuming 73 loans..thats fresh loans as i would pay them off and next day or day after find im skint from paying loan off...that would be classed as irresponsable lending..?

Delete33

Thats it Stuart30, we have all the time and patience and we are not going away, even though the PDL are using dirty delaying tactics. See it through till the end conclusion.:cool: