Quartz worktop fitting - is this acceptable?

kleshnia

Had a quartz worktop fitted in U-shape. The seal that hides the joint has came off twice now. 
The company is coming back to rectify it again (less than in 2 weeks).
Please could someone have a look at it and help me figure out if the job that they did is acceptable/not acceptable. 
I can't have this happening again and again.
Thank you.

gwynlas

I have add two fitted in different properties within the last ten years, Both were butt jointed and appearred  seamless ie you could see where join was but no sealant on show. I would not be happy  with yours but it would be expensive to rectify.

EssexExile

You shouldn't be able to see the join. It looks like the quartz is bevelled at the joint, shouldn't be.

SameOldRoundabout

That cut is appalling. The joint should be pretty much invisible and the sealant should be in the joint, not on top of it. I’d be asking for replacement slabs and refitting. What make quartz is it? Some companies (especially bigger ones like Silestone/Caesarstone) take fits very very seriously and won’t hesitate to blacklist dodgy fitters from being supplied by them.  

Missy79

Did the fitters also chip the front of the slab on the left hand side of the corner?

Rosa_Damascena

OP, how much did you pay for that?! Quartz is not cheap at all.

Shouldn't quartz be in a single piece? 

fenwick458

the joint can't be invisible, but it should look better than that.
@SameOldRoundabout , I think you are thinking of postformed laminate worktops, the joint on those are almost seamless. quartz is machined in sections, and then put together on site and sealant applied inbetween.
it looks like the base units have moved to me, are both bits level and lined up together perfectly?
could be an issue with the sealant. I have seen many joints before as i work in the trade, and it's always baffled me how the joints are done so well, and never fall to bits or go mouldy like most other silicone joints seem to do in bathrooms or toilets.. and i've seen tops that are 10 years old and still look better than yours...

FreeBear

fenwick458 said: it's always baffled me how the joints are done so well, and never fall to bits or go mouldy like most other silicone joints seem to do in bathrooms or toilets.. and i've seen tops that are 10 years old and still look better than yours...

Once the base units have been leveled and secured to the walls, a dry fit of the worktop takes place. If the fit is good, some small blocks are glued to the underside of each piece of worktop. Some resin adhesive is then mixed and applied to the joint. Using the blocks underneath, the joint is clamped together ensuring there is no lippage. Any adhesive squeezed out of the joint is cut back as it starts to cure.

Once the adhesive is fully hardened, the clamps & blocks are removed, and the visible parts of the joint cleaned and polished. When finished, the joint should be almost invisible, and there certainly shouldn't be any great globs of sealant or jointing strips.

SameOldRoundabout

@fenwick458 the joint really should be almost invisible! I also work in the trade and have an excellent worktop company to fit our customers worktops and believe me they should be nearly invisible with no sealant on the top whatsoever. 

rob7475

agree with all the comments above. We had granite fitted and the joints are pretty much seamless and were fitted as described above with blocks under. It looks like they've bevelled the edge on the joint which is a mistake. I'd get them back out to replace if you haven't paid them yet

kleshnia

Thanks everyone for your comments!! Much appreciated!

unfortunately bought the kitchen with Wren and had nothing but problems from the start!

they say I’m covered under the warranty for 25 years. So not sure what can be done here...