SSE boiler service woes

ndaisley

We are supposed to get a boiler service every year as part of the energy supply contract.  I worked from home throughout Wednesday 22nd to meet the boiler engineer, further to the appointment letter from SSE and several SMS reminders from them to ensure I'd let them know about any difficulties.

I had no visit, nor any communication about the appointment throughout the day. Their website and email auto-replies talk about the ‘prioritisation of emergencies at this difficult time’ etc, which is fair enough, but the complete lack of communication during the day seems unprofessional.

In 2018 we had a succession of *four* broken appointments of exactly this kind over the course of several months - I’m hoping we are not in for a repeat of that, but I feel a bit helpless in dealing with it - we don’t seem to have any recourse in dealing what is, after all, a failure of service against contract.

They provide ample 'apologies' but nothing else, and no assurance that the arrangement will work properly next time.

I’m lucky enough that I have some work, and work that requires me to be on-site for much of my time. It is therefore an inconvenience to others, and a loss of income for me to spend a day at home. Can I invoice SSE, or threaten to do so?

MWT

I would certainly raise an official complaint and ask for compensation.

You have no contractual basis to invoice them, but nothing stops you asking them to compensate you for the inconvenience.