£35 to cancel car policy that never started

Flatulentoldgoat

What are my rights, please? Had a car insurance policy due to start next month, but after reading absolutely terrible reviews about the underwriter and realizing it could be a disaster I feel forced to cancel the whole policy. The broker is refusing to refund the full amount despite the policy having not even started. Prepared to speak to the bank about this?

SaverRate

Does it say £35.00 in the terms and conditions? If so, then you have to accept it

dunstonh

What are my rights, please?

Your rights are very straightforward.   You have the cancellation rights period where you are allowed to cancel the policy incurring only the premium incurred for the number of days in force and an administration charge which could be positioned to recover costs (and not be profit).

In your case, the policy never hit inception. So, no premium is due.  So, just the admin charge is applicable.  It should be the same charge as published in their tariff.

Prepared to speak to the bank about this?

What has your bank got to do with it?

Flatulentoldgoat

So this is the issue I have. No opportunity to review the T's + C's as they can't generate any paperwork until the policy was taken out.

My bank can flag payments as 'under dispute'. Done that in the past and won.

Sandtree

A cooling off period gives you the right to cancel it doesnt mean the cancellation is cost free.

As you mentioned a broker, why didnt you ask them about the cancellation terms? Or better still do your research on the underwriter before buying?

It sounds like buyers remorse for which the are entitled to charge a fee if thats what their terms states.

Flatulentoldgoat

Sandtree said:

A cooling off period gives you the right to cancel it doesnt mean the cancellation is cost free.

As you mentioned a broker, why didnt you ask them about the cancellation terms? Or better still do your research on the underwriter before buying?

It sounds like buyers remorse for which the are entitled to charge a fee if thats what their terms states.

So, I'm miss sold insurance and not advised on the cancellation policy prior to handing over my payment details. It's my fault that I didn't ask for the full T+C over the phone there and then. Okay......

dunstonh

So this is the issue I have. No opportunity to review the T's + C's as they can't generate any paperwork until the policy was taken out.

How did you know the terms and price without anything being provided to you?

Flatulentoldgoat

Hasbeen said:

Flatulentoldgoat said:

Sandtree said:

A cooling off period gives you the right to cancel it doesnt mean the cancellation is cost free.

As you mentioned a broker, why didnt you ask them about the cancellation terms? Or better still do your research on the underwriter before buying?

It sounds like buyers remorse for which the are entitled to charge a fee if thats what their terms states.

So, I'm miss sold insurance and not advised on the cancellation policy prior to handing over my payment details. It's my fault that I didn't ask for the full T+C over the phone there and then. Okay......

So its now went from buyers remorse from reading reviews to you being miss sold?

I have had car insurance policies start at a date in the future and always received confirmation, policy, T&Cs  as soon as I took policy out. First by email and then by post as I like written confirmation.

Was nothing, email, letter etc sent to you at time of purchase of policy? Looked in spam / junk folder etc?

It appears they have set policy up for you at a cost to them, that you are now being asked to pay.

Good luck with your bank.

Weird conclusion with a cringy twinge of sarcasm, but yeah okay if that makes you feel good about yourself.

dunstonh said:

So this is the issue I have. No opportunity to review the T's + C's as they can't generate any paperwork until the policy was taken out.

How did you know the terms and price without anything being provided to you?

 We're talking about the the £35 cancellation fee here that I was not informed about prior to taking out the policy. The formal T's and C's only came through on the email AFTER payment was taken.

[Deleted User]

Who is the broker and what did the T&Cs on their website say when you read them before buying the policy? Why are you reading reviews AFTER you took out the policy? 

csgohan4

its not the flux group is it?

frederick1950

OP comes on here asking for advice then when he doesnt like the answers starts arguing with people much more knowledgeable than himself.
Not worth replying to  any further.
Pay the £35 and get on with life.
Live and learn .
And in answer to the question....
Yes , it is your fault for not asking for the full terms and conditions over the phone.