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On The Beach refusing Refund Please help !!!
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Chrisk1969 said:Thanks ( but its on the beach )Chrisk1969 said:even though in one of their messages they did actually state they could refund the hotel only0
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Right, where was the original resort and which is the one they're trying to put you in?0
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The original hotel was Lanzarote Village Puerto del Carmen. They ( at the last minute ) wanted us to go to Relaxia Olivina. When were looking at hotels originally we discounted this one as there were a lot of reviews about lack of security, Thefts and strangers in rooms.
I dont feel its right to be forced to use a hotel without any discussions, alternatives etc. we were never given the chance to voice any opinions just bullied into it.
Their T & C's are very vague when it comes to the difference of minor and significant changes
I have raised a formal complaint with customers services but I just get an automatic reply stating that the customer services is for problems during or after the holiday. So we have now been hung out to dry for over £2.5K0 -
Chrisk1969 said:I dont feel its right to be forced to use a hotel without any discussions, alternatives etc. we were never given the chance to voice any opinions just bullied into it.Chrisk1969 said:Their T & C's are very vague when it comes to the difference of minor and significant changes1
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The only phone call we had mentioned another hotel . That hotel was further away and only 500m from the runway. Even that was considered a different area.
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Chrisk1969 said:The only phone call we had mentioned another hotel . That hotel was further away and only 500m from the runway. Even that was considered a different area.
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I have booked through OTB & my flights which are BA flights have been cancelled but now rescheduled to run from Heathrow. This is not what I have booked so I would prefer a refund. OTB are stating as it’s a ‘minor’ change that I can only have a voucher. Surely if the flight I booked is cancelled I should be able to have a refund. I have contacted BA to see what their view is & whether a refund can be given.0
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barb135 said:I have booked through OTB & my flights which are BA flights have been cancelled but now rescheduled to run from Heathrow. This is not what I have booked so I would prefer a refund. OTB are stating as it’s a ‘minor’ change that I can only have a voucher. Surely if the flight I booked is cancelled I should be able to have a refund. I have contacted BA to see what their view is & whether a refund can be given.0
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OTB are stating contracts are with each individual supplier ie flight, hotel. So in that case it sounds like it’s BA the contract is with?0
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barb135 said:OTB are stating contracts are with each individual supplier ie flight, hotel. So in that case it sounds like it’s BA the contract is with?0
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