Endsleigh Insurance

pinkshoes

I've had contents insurance with Endsleigh for years, and up until now they've been fine;

This time I paid for the policy, then after 2 weeks, no policy had turned up in the post, so I phoned them up, and they assure me it's been sent, but then notice they've missed the flat number off my address, so no wonder it never got to me! (An irritating mistake, given they've based the policy on my address!!). The woman assures me they'll send another one out and I'll get it in a couple of days.

All that arrives is a piece of paper stating that I will not be charged for changes to my policy, then listed at the bottom is incorrect phone number, job title etc...

I phone them up, they apologise, and say they'll send the policy.

Repeat process x 4!!

I now have 4 almost identical pieces of paper as described above, and no contents insurance policy.

A week ago I phoned them AGAIN, and this time said they could email me the document. Surely they can't go wrong with that?!?!

Well, 7 days later, and still no policy...

Sigh.

I feel better after venting. Am psyching myself up for yet another phone call to what seems to be a team of incompetant fools. The people I speak to on the phone are nice and helpful, but that's as far as it goes.

Perhaps they have a huge glitch in their computer system?!?!

olly300

I bet there is nothing wrong with their computer system they have either got a computer system where call centre staff can't correct the details or temp staff who are not motivated to correct it.

I suggest you write a letter with the title "Formal Complaint" to their customer complaints department sending it via recorded delivery listing what you want recitified. State at the end of the letter if they don't correct the policy you will be refering them to the financial ombudsman.

I guarantee you will get a corrected policy as the endsleigh will have to pay if you refer them to the ombudsman. Just make sure you send the letter via recorded delivery otherwise they will claim they have lost it.

pinkshoes

Well, I phoned them AGAIN, and they promise to send the proper document in the post...

If it doesn't arrive this time, then I will certainly send a letter of complaint!

Ironically, they even had it on their system that they'd sent the same (incorrect) document (not the policy) out 4 TIMES!!!

muppets! :-p

girltuesday_2

Don't get me started! I insured with Endsleigh for the best part of ten years, then last year it all started going wrong.

They switched our car insurance to someone else's car in the middle of the policy - an error because we have a common name, apparently - and it took them two months to manage to switch it back, sending us redundant bits of paper that seemed to be automatically posted every few days in the meantime, and leaving us uncertain as to whether our car was actually insured or not.

Then they sent me remewal forms for the contents insurance, which listed a claim on them. As we'd never claimed, I rang them to query it. They agreed we'd never claimed and said they'd remove it. New policy statement arrived, now with TWO claims on it... To cut a VERY long story short, there were six letters, four phonecalls, seven different Endsleigh people taking it on at various points, and at the the end of three months it STILL wasn't solved!

Needless to say, we dumped Endsleigh, and are now with different insurers who seem to be able to operate a computer - something Endsleigh couldn't do, and seemed to think was a valid excuse for their incompetence!

I wish I could agree with posters who says write a complaint, but if your experience is anything like mine, that won't make any difference! I'd just move my inusrance if I were you!