malwarebytes

bermary

I use malwarebytes premium on my laptop but the shortcut put on the desktop has stopped working so I can no longer run a scan when  I want to  how can I rectify this please

Belenus

Click on the Windows symbol on the taskbar at the bottom left of the screen and a list of installed programmes should pop up.

Scroll down to Malwarebytes and select it.

Alternatively find the programme exe in File Manager.

If neither of those work then google Malwarebytes and reinstall the latest version.

bermary

done that all it tells me is that malwarebytes is installed and how to delete it not how to get it to do a scan using the short cut button already installed on my desk top like I used to be able to

grumpycrab

or just type malwarebytes in the search box (bottom left) and it should appear in the list where you can run it by clicking it. **

** and if its there you can re-create the desktop shortcut by :- 1. right-mouse click on it -> open file location 2. right-mouse click the highlighted program -> Send to > Desktop (create shortcut)

dogmaryxx

Right click on a desktop blank area,
select New > Shortcut.
 Browse to Malwarebytes
right click  and open file location
select malwarebytes.exe
press ok

bermary

done that and it comes up with    The filec:users/gordondesktop/new shortcut link cannot be found

Belenus

Try this.
Go into Settings - Apps, find Malwarebytes, select uninstall and then reinstall it.

dogmaryxx

lenus said:

Try this.
Go into Settings - Apps, find Malwarebytes, select uninstall and then reinstall it.

 No.
If you decide to reinstall use the 

Malwarebytes Support Tool

Spank

Try right clicking on the shortcut and selecting "open file location" If this works it will open the location and highlight mbam.exe. Right click on that and create shortcut, the cut and paste shortcut to your desktop

Heedtheadvice

Dog has the correct approach with the support tool if the simple associations do not work.

Ensures any "mess" is cleaned up and reinstalls. https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-Malwarebytes-using-the-Malwarebytes-Support-Tool

dipsomaniac

I haven't used malware bytes (or any similar software) for >10 years. What am I missing?