Get off the phones

prowla

The 1st post certainly didn't come across like it was a technical query in relation to the company business.

IvanOpinion

prowla said:

The 1st post certainly didn't come across like it was a technical query in relation to the company business.

Deliberately so because the technical issue was and still is irrelevant to what the thread is about.  However it is obvious some people only exist to troll the boards rather than enter into the spirit of discussion.

jimbo6977

In principle I agree - GET OFF THE PHONES!. My place of work has updated its online info regularly, has people on social media at all hours and is outbound calling customers as early as possible where the service to those customers is affected. 

On the other hand my mobile phone entered brick mode on Friday and I tried to order a replacement through BT's website, impossible, called BT and the 1st call centre operative said I had bad credit and couldn't have a handset contract, so I checked Equifax online, all good nothing adverse, called back and another operative sorted me out with the phone I wanted at the price advertised on the website.

So 2 calls that should never have been necessary but for poor website and poor response at 1st phone contact. 

od244051

Have a problem with my Sky landline - calls are being received intermittently. Checked on Sky website and followed their diagnostics and nothing improved the situation. I then had to ring Sky who are only answering the phones if you said you are in one of the categories mentioned - vulnerable, elderly or live with someone with either of those two (or both). I lied as my parents - who one is in their 70s and the other will be turning 70 in a few weeks time ring me on my landline. They feel safer ringing my landline over my mobile.

Got an engineer coming tomorrow morning. 

This got me thinking. How many of Sky customers that have Talk and BB work from home instead of their office workplace at the moment? If any of the above goes wrong, then they are not classed as vulnerable or important.

Also when I was on the phone waiting to speak to someone, the message said 90% of problems can be resolved online. Erm, there is still 1 in 10 problems that you need to speak to someone. One of my friends said to me last night is she had to ring the sales team in order to get an engineer to move her dish as her neighbour's new extension was blocking the signal.