Together Energy passed us over to debt collectors. We don’t owe them anything!

Char27

We switched from together energy a year ago, our account was paid in full and then closed. Over the last 3 weeks we have had a letter from TE saying we owe £50.50 and they are referring us to Resolve call debtors. Resolve call have text emailed and sent a demand. We’ve called TE and they have an answering service but no one calls you back. I wouldn’t mind but we don’t owe them anything! Can someone advise? Should we call the debt collectors and tell them we’re in dispute? Thank you 

dogshome

Write a letter headed Complaint to TE, saying that far as your own figures are concerned the account was settled in full when you Switched, and if they think it was not you require a proper statement showing the Dates, Meter Readings & Detailed costs for the alleged payment short fall, and as per the regulations, would they advise you of your complaint registration number. 

MothballsWallet

@dogshome - would the complaint letter also mention the debt collectors and say to TE that this third party must be called off until the complaint is resolved to the OP's satisfaction?

brewerdave

There is a TE customer support group set up on Facebook with literally hundreds of members, many of whom have suffered the same sort of problem. Make sure Resolvecall are aware that the bill is disputed and that you have complained directly to TE. Large numbers of customers have ended up going thru the Ombudsman to try to sort out the unholy mess that TE have created of customer accounts!!

Pete99

If you're absolutely sure that you owe nothing then write them a letter putting them on notice that from the date they receive the letter you will be charging them for your time £5 an hour or whatever + phone charges+ any letter you have to write etc etc, then when it's settled send them an invoice + usual threats that debt collectors use, it's about time people fought back.