Innovamaxx GmbH Advice Please.

in Consumer rights
4 replies 877 views
On the 22nd May I purchased fitness equipment from Innovamaxx £800. I received an order confirmation from Sportstech thanking me for my order placed at Innovamaxx  sent via Innovamaxx email. I then received a Pay Pal receipt thanking me for my Innovamaxx order and the receipt confirmed that I had pad innovamaxx. ( I do have a pay pal account though I did not purchase the equipment through pay pal ). My money is taken from my Tesco credit card stating “PayPal InnovamaxxG”

I then get an email from Innovmaxx thanking me for my order ( there is a sportstech logo on the email also) says that: orders will be delayed due to the coronavirus and my order will be sent AFTER the 24th July. ( which was ok as I am converting the garage into a gym ) 
I asked for a delivery date by email: no reply ( I have sent 3 or 4 emails asking for a delivery date no reply)
I looked on the Amazon site ( I did not purchase the equipment through Amazon) : very unfavourable reviews with a warning about the company. I look on Trust Pilot again unfavourable reviews ( one star since the Covid outbreak). Amazon and Trust Pilot appear to be favourable prior to Covid. 
I am going to sit tight until the end of July: I don’t think the equipment will turn up but we shall see. 
My question is: do I approach the credit card company or Pay Pal to see if I can get a refund?


  • Dizzy_DitzyDizzy_Ditzy Forumite, Ambassador
    17.5K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    You'd be more likely to get replies/assistance by posting this on the Consumer Rights board so I have moved it over for you 
    I’m a Forum Ambassador and I support the Forum Team on the Health & Beauty, Greenfingered Moneysaving and How Much Have You Saved boards. If you need any help on these boards, please do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]

    All views are my own and not the official line of MoneySavingExpert
  • Ginger123456789Ginger123456789 Forumite
    30 Posts
    10 Posts
    Many thanks for your help. Kind regards
  • ian23ian23 Forumite
    13 Posts
    Fourth Anniversary First Post
    Hello, just wondering what happened with this as I am having a similar problem thats been going on for 3 months! 
  • sherambersheramber Forumite
    16.1K Posts
    Eighth Anniversary 10,000 Posts I've been Money Tipped! Name Dropper
     ian23 said:
    Hello, just wondering what happened with this as I am having a similar problem thats been going on for 3 months! 
    This thread was running July 2020. Poster hasn't logged on since January
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