Elderly Parents getting Ripped Off

xlnc99

Im so confused - i dont understand.
For Jan and Feb there is £600 worth of bill that is way to high. Its clear there is some sort of error there. I need to reclaim these back do i not?

Robin9

xlnc99 said:

and ask them about refunding the charges due to either 

1 - wrong information submitted by parents?
2 - Using now register was been submitted? 

The majority seem to say most of the other months electricity bills seem intact so i will be making a complaint and then switching providers from the suggestion that people on here have been kind enough to share

I'm not convinced there are any errors here.  It was a winter month - perhaps additional fan heaters/focal point heaters/overhead infrared heaters plus lighting - all lead to increased consumption

It can't be the suppliers error if the wrong reading has been submitted. 

comeandgo

xlnc99 said:

Im so confused - i dont understand.
For Jan and Feb there is £600 worth of bill that is way to high. Its clear there is some sort of error there. I need to reclaim these back do i not?

No, give the correct readings and things will work out, if they have paid too much money will be repaid or credited to them.  They are very high users and jan and Feb are winter months when it's usual to use more. I'd be looking at what exactly they were using.  Did they have heaters on in rooms not used?  

xlnc99

Robin9 said:

xlnc99 said:

and ask them about refunding the charges due to either 

1 - wrong information submitted by parents?
2 - Using now register was been submitted? 

The majority seem to say most of the other months electricity bills seem intact so i will be making a complaint and then switching providers from the suggestion that people on here have been kind enough to share

I'm not convinced there are any errors here.  It was a winter month - perhaps additional fan heaters/focal point heaters/overhead infrared heaters plus lighting - all lead to increased consumption

It can't be the suppliers error if the wrong reading has been submitted. 

I can categorically say for Dec/Jan - there was nothing additional electricity wise. Its the same as every month. If this is the case then what explanation could there be for such a high cost? Wrong reading has been submitted could be but then surely they will refund as not only is my mum an elderly person she also has a ton of medical issues and is registered disabledcomeandgo said:

xlnc99 said:

Im so confused - i dont understand.
For Jan and Feb there is £600 worth of bill that is way to high. Its clear there is some sort of error there. I need to reclaim these back do i not?

No, give the correct readings and things will work out, if they have paid too much money will be repaid or credited to them.  They are very high users and jan and Feb are winter months when it's usual to use more. I'd be looking at what exactly they were using.  Did they have heaters on in rooms not used?  

Oh can i go back to December and Jan and give the correct readings? Does my smart meter store the previous readings for all the months that i can go back and double check? IF so, how would i do this? No extra heaters

Talldave

Things won't work out if the meter readings switched from one register to another, the offset will be permanent. But I can't think how you could prove or disprove it unless someone did a read of all registers when it was installed? Presumably at some point it was "smart"??

I know elderly people can be a bit wacky but can anyone explain how they went from 13kWh a day to 130kWh a day???

MWT

Take the last meter reading before January and the first one after February, the difference will be the amount used and that should match the amount billed over that period.

Hard to see how there can be anything to 'reclaim'...

comeandgo

xlnc99 said:

Robin9 said:

xlnc99 said:

and ask them about refunding the charges due to either 

1 - wrong information submitted by parents?
2 - Using now register was been submitted? 

The majority seem to say most of the other months electricity bills seem intact so i will be making a complaint and then switching providers from the suggestion that people on here have been kind enough to share

I'm not convinced there are any errors here.  It was a winter month - perhaps additional fan heaters/focal point heaters/overhead infrared heaters plus lighting - all lead to increased consumption

It can't be the suppliers error if the wrong reading has been submitted. 

I can categorically say for Dec/Jan - there was nothing additional electricity wise. Its the same as every month. If this is the case then what explanation could there be for such a high cost? Wrong reading has been submitted could be but then surely they will refund as not only is my mum an elderly person she also has a ton of medical issues and is registered disabledcomeandgo said:

xlnc99 said:

Im so confused - i dont understand.
For Jan and Feb there is £600 worth of bill that is way to high. Its clear there is some sort of error there. I need to reclaim these back do i not?

No, give the correct readings and things will work out, if they have paid too much money will be repaid or credited to them.  They are very high users and jan and Feb are winter months when it's usual to use more. I'd be looking at what exactly they were using.  Did they have heaters on in rooms not used?  

Oh can i go back to December and Jan and give the correct readings? Does my smart meter store the previous readings for all the months that i can go back and double check? IF so, how would i do this? No extra heaters

xlnc99 said:

Robin9 said:

xlnc99 said:

and ask them about refunding the charges due to either 

1 - wrong information submitted by parents?
2 - Using now register was been submitted? 

The majority seem to say most of the other months electricity bills seem intact so i will be making a complaint and then switching providers from the suggestion that people on here have been kind enough to share

I'm not convinced there are any errors here.  It was a winter month - perhaps additional fan heaters/focal point heaters/overhead infrared heaters plus lighting - all lead to increased consumption

It can't be the suppliers error if the wrong reading has been submitted. 

I can categorically say for Dec/Jan - there was nothing additional electricity wise. Its the same as every month. If this is the case then what explanation could there be for such a high cost? Wrong reading has been submitted could be but then surely they will refund as not only is my mum an elderly person she also has a ton of medical issues and is registered disabledcomeandgo said:

xlnc99 said:

Im so confused - i dont understand.
For Jan and Feb there is £600 worth of bill that is way to high. Its clear there is some sort of error there. I need to reclaim these back do i not?

No, give the correct readings and things will work out, if they have paid too much money will be repaid or credited to them.  They are very high users and jan and Feb are winter months when it's usual to use more. I'd be looking at what exactly they were using.  Did they have heaters on in rooms not used?  

Oh can i go back to December and Jan and give the correct readings? Does my smart meter store the previous readings for all the months that i can go back and double check? IF so, how would i do this? No extra heaters

Just give the readings it's giving now, as the bills are cumulative any over readings will result in a negative bill and repayment.  

xlnc99

Talldave said:

Things won't work out if the meter readings switched from one register to another, the offset will be permanent. But I can't think how you could prove or disprove it unless someone did a read of all registers when it was installed? Presumably at some point it was "smart"??

I know elderly people can be a bit wacky but can anyone explain how they went from 13kWh a day to 130kWh a day???

I have no idea - what is smart?

MWT said:

Take the last meter reading before January and the first one after February, the difference will be the amount used and that should match the amount billed over that period.

Hard to see how there can be anything to 'reclaim'...

Please let me know how to do this and i will attempt to - i am a novice 

Gerry1

xlnc99 said:

Im so confused - i dont understand.
For Jan and Feb there is £600 worth of bill that is way to high. Its clear there is some sort of error there. I need to reclaim these back do i not?

Imagine the were true readings were

• 20000 on 1 Jan

• 20250 on 1 Feb - so they bill you for 250kWh

• 20450 on 1 Mar - so they bill you for 200kWh

But suppose you got it wrong on 1 Feb

• 20000 on 1 Jan

• 20350 on 1 Feb - so they bill you for 350kWh, which is 100kWh too much
  

• 20450 on 1 Mar - so they will you for 100kWh, which is 100kWh too little
  

So it all comes out in the wash, automatically !

xlnc99

Another reason i dont trust Scottish Power is because of the billing online which does not make any sense: Please look below

Billing - All done by Direct Debit which Scottish Power Take Monthly
Energy Billing

Date                                             Energy Bill                        Payment Made

June 2019                                     £204.32                             £284.00
July 2019                                      £165.28                              £252.00     
August 2019                                   £119.82                              £252.00
September 2019                           £131.90                             £252.00
October 2019                                £115.41                               £252.00
November 2019                             £142.43                               £252.00
December 2019                            £177.55                              £252.00
January 2020                                  £289.36                              £252.00
February 2020                                  £658.38                               £252.00
March 2020                                     £175.36                             £252.00
April                                               £197.59                                £315.00
May 2020                                       £107.32                                  £315.00
June 2020                                      £149.46                                £315.00
July 2020                                       £21.57 & £41.72                  £315.00

Total                                                £2,697.71                            £3,812

If we were to include the high charges for Jan/Feb and other months without re-claiming and take it on face value my parents have been charged £2,6971 for the year. The have paid to date via DD £3,812 so it means they will be incredit at LEAST over 1k. However on account log in it says their credit is only £473.05

Can anyone please explain this?

I really dont know anything about energy but just looking at the numbers it seems Scottish power are pulling a fast one in more then one area