EON Smart Meter - Not working + Extremely poor customer service, - AVOID!

LeukyBear

MWT said:

stewie_griffin said:

To clarify are you saying that when you've just read the meters now that the readings haven't moved since the meters were installed? If so have you explained this to e.on as I'm sure they'd come out and replace them in this scenario.

Since the OP is refusing to read the meter unless he gets his old ones back (see other thread), we may never know...

i'm not sending any meter readings no..shouldn't have to...whats the primary feature of a smart meter? isn'\t it to send meter readings automatically? else what's smart about it? it's a dumb meter that they have no communication with and refuse to replace..is it unreasonable to ask for my old meter back? 

Gerry1

LeukyBear said:

Should i just roll over, submit readings monthly, and stay with a dummy smart meter smets 2?

Absolutely !

No point in busting a gut about it, E.On aren't giving the you rough end of the pineapple.  It's the same for everyone in the same position, they won't be ripping out all their smart meters any time soon, nor will TfL be chartering a helicopter to whisk you from Canary Wharf to Paddington in 17 minutes the way that Crossrail should now be doing.  Life's too short to fret about things that have been delayed a bit.

You're actually better off: if / when the grid goes wonky in the winter, your individual supply can't be rationed or remotely disconnected, but your smart neighbours' can be.

MWT

LeukyBear said:

 it's a dumb meter that they have no communication with and refuse to replace..is it unreasonable to ask for my old meter back? 

In short, yes, it is unreasonable.

You had a dumb meter before, you have a dumb meter again, so not really any worse off than you were at the start.

Refusing to send in meter readings because you don't have the right type of dumb meter is only going to cause problems for you in the end with all those estimated bills...

As long as the current meter still functions to record usage, you are not going to get anyone out to replace it with a different dumb meter.

LeukyBear

Gerry1 said:

LeukyBear said:

Should i just roll over, submit readings monthly, and stay with a dummy smart meter smets 2?

Absolutely !

No point in busting a gut about it, E.On aren't giving the you rough end of the pineapple.  It's the same for everyone in the same position, they won't be ripping out all their smart meters any time soon, nor will TfL be chartering a helicopter to whisk you from Canary Wharf to Paddington in 17 minutes the way that Crossrail should now be doing.  Life's too short to fret about things that have been delayed a bit.

You're actually better off: if / when the grid goes wonky in the winter, your individual supply can't be rationed or remotely disconnected, but your smart neighbours' can be.

MWT said:

LeukyBear said:

 it's a dumb meter that they have no communication with and refuse to replace..is it unreasonable to ask for my old meter back? 

In short, yes, it is unreasonable.

You had a dumb meter before, you have a dumb meter again, so not really any worse off than you were at the start.

Refusing to send in meter readings because you don't have the right type of dumb meter is only going to cause problems for you in the end with all those estimated bills...

As long as the current meter still functions to record usage, you are not going to get anyone out to replace it with a different dumb meter.

Thank you both, i accept i have been totally unreasonable, and will now roll over and allow Eon to !!!!!! over me. 

Lol, seriously, i'll just send meter readings when i'm next home. i won't even bother them again cause it's really been an entire nightmare trying to get them to resolve this because they genuinely don't care. 

badmemory

Unfortunately this is the sort of thing that happens when you/your government allow a vital industry to be sold to foreigners.  Should never have been de-nationalised.  At least before it was the government ripping you off!

LeukyBear

badmemory said:

Unfortunately this is the sort of thing that happens when you/your government allow a vital industry to be sold to foreigners.  Should never have been de-nationalised.  At least before it was the government ripping you off!

It’s sad to see this happening. EOn though has no shame, it’s too big to care. 

Talldave

How about switching to a different supplier?  When a company p155es me off I just never do business with them again (ironically npower are the only energy supplier on my "avoid" list). I'm with Symbio who are utterly incompetent but cheap.  There are other suppliers who are less useless but more expensive. 

Do take meter readings, otherwise you'll just end up in an estimated bill mess which will be more aggro. The UK's smart meter project is a shambles but we've got bigger problems in life to deal with so don't let it wind your blood pressure up.

silverwhistle

It's not particularly EON, I would say. I'm having similar problems with my supplier, although in my case the meter and display _was_ working for a while. The whole system is a right pigs breakfast with many interfaces and communications between different systems that are a right pain, particularly to rectify when they go wrong. So I have sympathy for both you and the poor saps who have to sort it all out.

brewerdave

As I've posted before on the forums , the Utility Companies have been "incentivised" (= threatened)  to install smart meters by the Govt./OFGEM - but nobody said they have to get them working !!

badmemory

brewerdave said:

but nobody said they have to get them working !!

A tad cynical - but oh so true!