Injury due to brand new shower head striking my forhead

vanessa_rowena666

I had a brand new shower cubicle built, it was completed a month ago. 2weeks ago as I turned the shower on the large square shower head came off and struck me on the forhead, and also made 2 holes in my brand new shower tray. I had a cut and lump on my forhead, I rang my builder who had done the work, he said he would fill the shower tray with filler, no apologies for my injury, the blood was still running down my face when he arrived. I said I wanted a new shower tray, he said not his problems! Any help please 
Vanessa
 

OldBenKenobi

I don't think "Boost your income" is the right forum for this question

unforeseen

OldBenKenobi said:

I don't think "Boost your income" is the right forum for this question

Compo and boost your income are one and the same thing aren't they? 

marmaladeatkins

unforeseen said:

OldBenKenobi said:

I don't think "Boost your income" is the right forum for this question

Compo and boost your income are one and the same thing aren't they? 

No.

JJ_Egan

LBA  letter before action , google for templates .

The action is small claims court court for cost of the repair .

pinkshoes

JJ_Egan said:

LBA  letter before action , google for templates .

The action is small claims court court for cost of the repair .

Don't forget the cost of plastic surgery for the cut on the head!!!! 

lincroft1710

vanessa_rowena666 said:

no apologies for my injury, the blood was still running down my face when he arrived. 
 

Why didn't you attend to your injury? Surely that was more important than calling the builder!

Blackbeard_of_Perranporth

vanessa_rowena666 said:

I had a brand new shower cubicle built, it was completed a month ago. 2weeks ago as I turned the shower on the large square shower head came off and struck me on the forhead, and also made 2 holes in my brand new shower tray. I had a cut and lump on my forhead, I rang my builder who had done the work, he said he would fill the shower tray with filler, no apologies for my injury, the blood was still running down my face when he arrived. I said I wanted a new shower tray, he said not his problems! Any help please 
Vanessa
 

What type of shopwer head, a fixed one or one you can swing around the show?

soolin

vanessa_rowena666 said:

I had a brand new shower cubicle built, it was completed a month ago. 2weeks ago as I turned the shower on the large square shower head came off and struck me on the forhead, and also made 2 holes in my brand new shower tray. I had a cut and lump on my forhead, I rang my builder who had done the work, he said he would fill the shower tray with filler, no apologies for my injury, the blood was still running down my face when he arrived. I said I wanted a new shower tray, he said not his problems! Any help please 
Vanessa
 

I'm sorry, but 'blood still running down your face' when the builder arrived sounds like a statement made with a mind to the compo. It is not logical behaviour to leave a wound unattended and sit and wait for a builder, even if he was very local he would be unable to arrive very quickly and surely if your injury was that bad then medical attention - even sorting it out yourself if it was minor, would have been more sensible. I'd leave that out of any subsequent claim, it sounds odd.

Was the shower head fixed, ie was it one of those rainforest fixed ceiling ones that you get in some hotels? If so builder should make it right and if the damage to the tray is substantial either get the builder to replace it or if they are unwilling go down the LBA route as above. If it was one that could be removed to use in the hand then I suspect the argument would be that it was just not returned to the holder correctly and would not be the fault of the builder. 

If you did not seek medical attention then I wouldn't bother with any mention at all of the cut to the head.

MalMonroe

JJ_Egan said:

LBA  letter before action , google for templates .

The action is small claims court court for cost of the repair .

NO. Before all this, what about the guarantee??  And anyway, small claims court costs.

MalMonroe

vanessa_rowena666 said:

I had a brand new shower cubicle built, it was completed a month ago. 2weeks ago as I turned the shower on the large square shower head came off and struck me on the forhead, and also made 2 holes in my brand new shower tray. I had a cut and lump on my forhead, I rang my builder who had done the work, he said he would fill the shower tray with filler, no apologies for my injury, the blood was still running down my face when he arrived. I said I wanted a new shower tray, he said not his problems! Any help please 
Vanessa
 

Hi, I'll try to be helpful, as not many others seem to want to be.  Did the builder give you a guarantee for all the work done? He should have. And if so, you can refer to that and demand that he put the shower right. (Although who would trust him to do a good job?!) It actually IS his problem. Citizens Advice Bureaux can (and do!) give advice before you start taking any more action or spending any more money. And you can call them free, too. 0344 411 1444. Good luck! And I'm sorry your head was hurt, that's awful.