Easyjet refusing to refund cost of alternative flights to return to UK following flight cancellation
8 replies 112 views
Easyjet left my octogenarian parents stranded in Gran Canaria. Flight 8692 to LGW on 25th March was cancelled. When they got to Las Palma airport the Easyjet rep said, 'sorry, we cannot help you' and closed the door. My parents paid 988 Euros to be flown to STN with another airline plus a sterling exchange fee and coach ticket to London Victoria for a train home. As they are in their 80's and a little frail I act on their behalf in trying to get their return costs recovered. The cost of their original flight is being dealt with separately and I am not looking for compensation. I submitted the forms on Easyjet website and attached the receipts. The only receipts issued. These, apparently, are not itemised and have been rejected twice now. Any body with some help on this would be much appreciated.