Travel company cancelled holiday but as flights are still on, no refund for the flights.

qt12547

Booked a package holiday to Portugal with "On the Beach" and the holiday was cancelled but the flights are still going ahead. I've been told i can have a refund for the holiday but lose the flight money paid. Surely this can't be right. Advice from anyone would be appreciated.

eskbanker

Under the Package Travel Regulations, if a package holiday is cancelled by the organiser then they're obliged to refund you in full.

qt12547

Thanks esbanker , you confirmed what i was led to believe but they are adamant it's not their responsibility as the flight is still going ahead.  

diggingdude

Did you deffo book a package holiday. What does your paperwork say?

bagand96

Two things to confirm, may seem like small details, but they are important:

1) Did you definitely book it as a package, at the same time, and pay at the same time? You should have an ATOL certificate if it is a package.
2) Did THEY cancel the holiday?  If you cancelled it, then it might change what you're entitled to.

qt12547

I have the Atol certificate and it says package on it. They cancelled the holiday.