Booked a package holiday - the holiday was cancelled but the flights are still going ahead.

qt12547

Booked a package holiday with "On the Beach" and the holiday was cancelled but the flights are still going ahead. I've been told i can have a refund for the holiday but lose the flight money paid. Surely this can't be right. Advice from anyone would be appreciated.

Westin

When you say “holiday” do you mean hotel?

Has the hotel part of your holiday been cancelled but the flight is still operating? Perhaps you can clarify?  

If the hotel is no longer available, perhaps closed due to Cv19 fall out, then OTB should be able to offer suggestions for an alternative.

This cobbled together “packages” sold by these online sellers like On The Beach, Travel Republic, Love Holidays are not the same as your traditional packages sold by TUI, Jet2Holidays and alike.  As you are discovering when things go wrong or get changed there are often issues to resolve which are hampered by a disjointed supply chain and poorly scaled online operations not conducive with post sale customer service.  Cheap doesn’t always win out.

qt12547

Thanks for your reply Westin, the Hotel part has been cancelled but it was booked as a package. 

Alan_Bowen

So long as you have an ATOL Certificate which has the word package on it, bottom right-hand corner is the place to look, then you are entitled to a full refund of the whole cost of the holiday. The company can offer you an alternative but if it is not reasonable, and they don't seem to be even offering that, then you have a legal right to a full refund