TUI not clearing a final payment made
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Hello - I’m at my wits end with TUI- final payment of our holiday For October was due 9th July so paid on 5th July. However, for some reason TUI have not processed the payment. Credit card company say they are waiting for TUI. On phoning TUI twice this week to a very unsatisfactory call centre, all they can tell me is that their finance Department is busy.
I have tweeted and emailed to no avail. My worry now is that they will cancel the holiday and we will also lose our deposit as the deadline was 9th July and my online account is showing the balance as still outstanding.
Any advice gratefully received.