Company appeal energy ombudsman decision
I contacted the Energy Ombudsman (EO) because I couldn’t get Utilita to refund my outstanding credit from when they were appointed as SoLR when Eversmart went bust. Cutting a long story short, the EO ruled in my favour, ordering Utilita to refund the credit, pay compensation and give me a written apology. I accepted the ruling but Utilita have appealed and have submitted 'new' evidence in the form of a bill they say I didn’t pay when I was an Eversmart customer. This bill was not in their original evidence bundle and I have still not seen it but the value exactly matches my outstanding credit – so it can’t be 'new' evidence. Can a company continue to add evidence and appeal the EO ruling ad infinitum? This has been going on since October!