Forum Home» Consumer Rights

Compensation for late delivery

New Post Advanced Search

Compensation for late delivery

14 replies 302 views
lynxptclynxptc Forumite
280 posts
Part of the Furniture 100 Posts Combo Breaker
✭✭
I ordered a bed on eBay on a Wednesday and paid extra for next day delivery. I needed it ASAP as my old one had become soiled and I literally had nothing to sleep on. Seller “produced a shipping label” but never actually posted the item until Thursday meaning it didn’t come until Friday - a day late. As a result I had to sleep on the floor literally. They have refunded the shipping costs but am I entitled anything for the late delivery here compensation action wise?
«1

Replies

  • SpankSpank Forumite
    1.2K posts
    Tenth Anniversary 1,000 Posts Name Dropper
    ✭✭✭
    No, tbh you're lucky to have the full delivery cost back. Technically it was next day delivery as the sent it Thursday and it arrived Friday.
  • cymruchriscymruchris Forumite
    987 posts
    500 Posts Third Anniversary Name Dropper Photogenic
    ✭✭✭
    You might get a small token goodwill gesture if you ask very, very nicely, depending on the retailer - but unlikely. In terms of compensation, no you're not entitled to anything. They've refunded the premium delivery charge, so that's probably as far as you'll get. 
    An ex-bankrupt on a journey of recovery. Feel free to send me a DM reference credit building credit cards from the usual suspects :) Happy to help others going through what I've been through!
  • lynxptclynxptc Forumite
    280 posts
    Part of the Furniture 100 Posts Combo Breaker
    ✭✭
    But there’s a post on here from Martin about getting back compensation if you’ve had to take a day off work etc
  • lynxptclynxptc Forumite
    280 posts
    Part of the Furniture 100 Posts Combo Breaker
    ✭✭
    Spank said:
    No, tbh you're lucky to have the full delivery cost back. Technically it was next day delivery as the sent it Thursday and it arrived Friday.
    So you’re saying he could have waited until Christmas to post it, if it arrived the day after I’d be “lucky” to get the money back?
  • mr_stripeymr_stripey Forumite
    148 posts
    Sixth Anniversary 100 Posts Name Dropper
    lynxptc said:
    I ordered a bed on eBay on a Wednesday and paid extra for next day delivery. I needed it ASAP as my old one had become soiled and I literally had nothing to sleep on. Seller “produced a shipping label” but never actually posted the item until Thursday meaning it didn’t come until Friday - a day late. As a result I had to sleep on the floor literally. They have refunded the shipping costs but am I entitled anything for the late delivery here compensation action wise?
    I doubt you're entitled to any compensation. Just one of those things I'm afraid. Next day delivery is all good but it is rarely guaranteed. Any number of things could happen to a delivery on the way to you. 
    Sleeping on the floor or sofa for a night is not ideal but it's not the end of the world.
    How much "compensation" for a bad night's kip do you think would be fair? 
  • edited 9 July at 7:54AM
    TigsteroonieTigsteroonie Forumite
    24.8K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    edited 9 July at 7:54AM
    lynxptc said:
    But there’s a post on here from Martin about getting back compensation if you’ve had to take a day off work etc
    Did you? Did you have to take both Thursday and Friday off work, Thursday for the expected delivery and then Friday for actual delivery? You haven't said.
    :heartpuls Mrs Marleyboy :heartpuls

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    :) Proud Parents to an Aut-some son :)
  • The_RainmakerThe_Rainmaker Forumite
    1.4K posts
    1,000 Posts Name Dropper Photogenic
    ✭✭✭
    OP were you promised it would arrive on Thursday?  Did you contact the seller to enquire when it would be sent out?  What time of day does the seller's courier arrive to collect items?

    All your own fault, I would have given you your premium postage back and blocked you.


    "Liberals are complaining about the right while their arms are being eaten by the left wing crocodile. "
  • lynxptclynxptc Forumite
    280 posts
    Part of the Furniture 100 Posts Combo Breaker
    ✭✭
    OP were you promised it would arrive on Thursday?  Did you contact the seller to enquire when it would be sent out?  What time of day does the seller's courier arrive to collect items?

    All your own fault, I would have given you your premium postage back and blocked you.


    Yes I was promised it would arrive on Thursday. I paid for next day delivery and it clearly stated on the listing “orders before 2pm will be sent the same day”.

    I don’t know what I have done wrong and why you would block me?
  • davidmcndavidmcn Forumite
    18.4K posts
    Part of the Furniture 10,000 Posts Name Dropper
    ✭✭✭✭✭
    What loss have you suffered?
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support