Tax Returned Ltd

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Newbie
Please can someone help. My son filled in a form to claim back £60 uniform costs from HMRC and bever heard anything back last year. Now today he has received a letter stating hes due £488 tax rebate but a cheque has bee n sent to Tax Returned where they take a huge fee. Hes 21 doesnt want anyone dealing with his tax. The link was lacking info and misleading. Hes due to loose £200. Is there a charge to cancel they gave no telephone number to talk to anyone!
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Not exactly lacking info or misleading? but it would have been better to say you could have went direct to HMRC to save money?
Contact details on their site: https://www.taxreturned.co.uk/contact/
Not Government site: https://www.gov.uk/tax-relief-for-employees/uniforms-work-clothing-and-tools
Yes, there will be a fee that he agreed to at the time. unfortunately they have done the work as he asked so will not cancel. Their site shows 28% plus vat? He is paying £200??
Fees shown here: https://www.taxreturned.co.uk/fees/
Ensure in future he always uses the www.gov.uk site for any tax related enquiries.