We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Limited Company Re-issue invoice or issue a credit note?

Options
Hi,
I've not long started a limited company and I'm a bit of a programmer so creating my own invoicing system. I run an online retail business using my own website, ebay and amazon. Payments are made straight away the same day as the orders is made by the customers. Now if I had to cancel the order or partially refund, would correctly the invoice be ok and re-sending it to the customer rather than producing a credit note, this way would be far easier, I could place the correct in the discount box of the invoice, I have look at ebay and they do it this way. Is a credit note needed or will HMRC cause problems if I don't use credit notes?

Thanks

Comments

  • Pennywise
    Pennywise Posts: 13,468 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Once an invoice has been issued, it becomes a legal fact.  The way to cancel or reduce it is via a credit note.  You really can't just change an existing invoice as you lose the audit trail, and the customer could then put both through their books, pay you for one and then divert the payment for the other to themselves, i.e. fraud/theft.
  • john01269
    john01269 Posts: 11 Forumite
    Third Anniversary First Post
    The thing is what about the sellers and companies using ebay alone, they just add the refund to the discount part of the invoice, no credit notes issued I don't think.
    Anyway, thanks, I thought so, I will create a credit note into my system.
  • john01269
    john01269 Posts: 11 Forumite
    Third Anniversary First Post
    With a buyer being able to use both invoices, they can't really because both invoices will have the same date, the same invoice number, the same eccommerce platform transaction number etc.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.