Eon energy

krissy_101

Hi I need help I’ve contacted Eon an the say they will get back to me but never do.
this has been going on since may. I was on a pre payment meter Until the 26th of February 2020..
when my bill was done I had used 247 units. Which works out to about £47. 

The bill they want me to pay is £322.21. I’ve phoned an emailed to try an sort this out but to no avail.
now I’m getting demands to pay my bill
please help many thanks Kriss 

Mister_G

If you post this in the correct section of "Energy" rather than "LPG, Heating Oil, Solid & Other Fuels", you may find people there who can help, especially the Eon rep who frequents those pages.

Robin9

krissy - when you repost as Mister G  says.

What has happened about your bills since February - perhaps this bill relates to the energy used in that period. Look at the bill in detail and see what the meter readings are - is the last one estimated ?

Biscuit_Tin

krissy_101 said:

Hi I need help I’ve contacted Eon an the say they will get back to me but never do.
this has been going on since may. I was on a pre payment meter Until the 26th of February 2020..
when my bill was done I had used 247 units. Which works out to about £47. 

The bill they want me to pay is £322.21. I’ve phoned an emailed to try an sort this out but to no avail.
now I’m getting demands to pay my bill
please help many thanks Kriss 

Please post a copy of the complete bill you have received from Eon for £322.21.
(remove personal info first)
Without that, we will just be guessing, but Eon bills (like every energy suppliers) are very descriptive.
Does it, for example, mention standing charges? Because you don't appear to have included those.
Why have you received a bill at all, if it was a pre-payment meter???

krissy_101

Robin9 said:

krissy - when you repost as Mister G  says.

What has happened about your bills since February - perhaps this bill relates to the energy used in that period. Look at the bill in detail and see what the meter readings are - is the last one estimated ?

Hi Robin, thanks for replying. The bill isn’t estimated I was on prepayment meters until the 26th of February 2020. So before this date I didn’t owe them a penny. The bill says I’ve used 247 units which is correct, that’s about £50 then there’s the standing charge so my bill should only be around £60 ish pound. They seem to be trying to charge me for electric before I had the meters installed.
ive not been at home since lockdown I was government shielding at my friends house 

krissy_101

Biscuit_Tin said:

krissy_101 said:

Hi I need help I’ve contacted Eon an the say they will get back to me but never do.
this has been going on since may. I was on a pre payment meter Until the 26th of February 2020..
when my bill was done I had used 247 units. Which works out to about £47. 

The bill they want me to pay is £322.21. I’ve phoned an emailed to try an sort this out but to no avail.
now I’m getting demands to pay my bill
please help many thanks Kriss 

Please post a copy of the complete bill you have received from Eon for £322.21.
(remove personal info first)
Without that, we will just be guessing, but Eon bills (like every energy suppliers) are very descriptive.
Does it, for example, mention standing charges? Because you don't appear to have included those.
Why have you received a bill at all, if it was a pre-payment meter???

Biscuit_Tin said:

krissy_101 said:

Hi I need help I’ve contacted Eon an the say they will get back to me but never do.
this has been going on since may. I was on a pre payment meter Until the 26th of February 2020..
when my bill was done I had used 247 units. Which works out to about £47. 

The bill they want me to pay is £322.21. I’ve phoned an emailed to try an sort this out but to no avail.
now I’m getting demands to pay my bill
please help many thanks Kriss 

Please post a copy of the complete bill you have received from Eon for £322.21.
(remove personal info first)
Without that, we will just be guessing, but Eon bills (like every energy suppliers) are very descriptive.
Does it, for example, mention standing charges? Because you don't appear to have included those.
Why have you received a bill at all, if it was a pre-payment meter???

Hi Biscuit Tin, thanks for replying. 

I was on prepayment meters but decided to swop to credit meters. They were fitted on the 26th of February 2020. Before this I’ve never owed a penny so it’s not arrears.
I’ve read my meter and the amount I’ve used Is 247 units which is what they say I’ve used which is £47 plus standing charge but their going on about £600 saying I’ve paid £300 then a discount of £85 I’ve not got a clue what they are on about or where to turn for help. I will try to up load the bill as you’ve asked. It is a very hard thing to understand without seeing the bill. Please bear with me I’m not very good on uploading things.  But thank you so much for taking the time to try and help me 

Robin9

Could the Board Guide merge this with her other thread please.