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Reclaim bank transfer

Hi, just a quick question.  My company has made a bank payment to a different bank and have found the bank account number and sort code which is great.  But the person who made the payment can't find the necessary paperwork to back up the payment.  If the bank goes to recall the payment and hopefully it's accepted, does my company finally find out the account name once received back so they cam sort it out?  Messy i know

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