Carphone Warehouse Misleading When Selling Phones Online - Comparable prices shown, without VAT !!

rrishee

Carphone Warehouse - publishes on their site price of iPhone without VAT, does not reveal it during the online buying process, and even sends an initial order confirmation with a price without VAT, and then finally when ships the phone charges a much higher price with VAT. This happened to me just yesterday and have tried their online support and emails so far without any help. Can I take legal action?

JJ_Egan

Yes you can consult a solicitor .

CPW say

All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, We reserve the right to change prices without prior notice to You.

Jon_01

What JJ says, unless you were buying a business contract which are always sold ex vat. . .

JJ_Egan

OP

CPW business mobile site ??

tehone

The consumer site seems to show the VAT inclusive price, and business site seems to show quite clearly the price and VAT as separate items.

Which iphone was it? Do you have a link?

It seems unlikely a company as big as Dixons Carphone would mess up this badly