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Snowdon Mountain Railway - Brilliant Customer Service
7 replies 581 views
We had booked to go up to the top of Snowdon in August. They emailed us to tell us that if we wanted to cancel we could, as the train would not be going to the summit. We decided we would cancel and (hopefully) go back next year. Once I'd emailed them to tell them this, the credit refund was on my credit card later that day. I just wanted to say a massive thank you to them for they way they dealt with this - an example to many others I've struggled with, including some sports teams, who've been less than ethical dealing with refunds. It also makes a mockery of the excuse that "it takes a long time to the banks to provide a refund".