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Snowdon Mountain Railway - Brilliant Customer Service

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Snowdon Mountain Railway - Brilliant Customer Service

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We had booked to go up to the top of Snowdon in August. They emailed us to tell us that if we wanted to cancel we could, as the train would not be going to the summit. We decided we would cancel and (hopefully) go back next year.  Once I'd emailed them to tell them this, the credit refund was on my credit card later that day. I just wanted to say a massive thank you to them for they way they dealt with this - an example to many others I've struggled with, including some sports teams, who've been less than ethical dealing with refunds. It also makes a mockery of the excuse that "it takes a long time to the banks to provide a refund". 

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  • DCFC79DCFC79 Forumite
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    thomasg26 said:
    We had booked to go up to the top of Snowdon in August. They emailed us to tell us that if we wanted to cancel we could, as the train would not be going to the summit. We decided we would cancel and (hopefully) go back next year.  Once I'd emailed them to tell them this, the credit refund was on my credit card later that day. I just wanted to say a massive thank you to them for they way they dealt with this - an example to many others I've struggled with, including some sports teams, who've been less than ethical dealing with refunds. It also makes a mockery of the excuse that "it takes a long time to the banks to provide a refund". 
    Did you send them an email saying you were happy with how it was dealt with ?
  • jimbo6977jimbo6977 Forumite
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    Llongyfarchiadau
  • K9K9 Forumite
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    jimbo6977 said:
    Llongyfarchiadau
    I now know what it means (thank you google), but please don't ask me to pronounce it!   :)
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