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Apple Pay not working

venomx
venomx Posts: 1,142 Forumite
Eighth Anniversary 500 Posts Name Dropper
edited 1 July 2020 at 2:16PM in Mobiles
Have an iPhone 7 for 4 months
use contactless Apple Pay every day and it’s been fine up until today

tried everything including factory reset then restoring my data 

any idea how to fix ? I called up Apple they did a remote diagnostic and said the sensor is fine 

when I tap the machine nothing happens . It used to pop up and I’d have to use my finger print but now nothing 

Comments

  • TadleyBaggie
    TadleyBaggie Posts: 6,766 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Have you started using a new case on the iPhone? Did you try using it without a case?
  • venomx
    venomx Posts: 1,142 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    Have you started using a new case on the iPhone? Did you try using it without a case?
    Nope. I’ve had the case the whole 4 months ... took it off and no different 
  • I’ve had the same issue intermittently on iPhone 7 over last 12 months. 
    This model is getting on a bit, I take the case off every time but 10% of the time I have to use my card. 
  • venomx
    venomx Posts: 1,142 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    My phone was purchased 4 months ago ! Not what you’d expect from a £300 phone
    obviously I can send it to Apple but can’t be bothered with the effort
  • venomx
    venomx Posts: 1,142 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    Did you resolve the issue ?
  • virginblue4
    virginblue4 Posts: 52 Forumite
    Ninth Anniversary 10 Posts Combo Breaker
    Have you tried removing the card and re-adding it? Probably a software issue as opposed to hardware. 
  • Use your debit card?
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