Lost Phone - Changing Network

scaredofdebt

Hi,

My phone has been lost, it is in the house somewhere so no chance it's been stolen but anyway, turned the house upside down and cannot find it.

The phone is with EE but the contract ran out a few months ago, I've just been on a rolling contract since then to save money but the phone was damaged so I was going to replace it

about now in any case.

I understand you normally text "PAC" to change provider, but obviously I cannot do this as I cannot locate the handset.

I want to go to Vodafone (better coverage where I live) but am buying the handset from this site as the deal is better: 

Mobiles.co.uk

What process do I follow to get the new handset on Vodafone with my old number and in the process cancel the rolling contract with EE?

Thanks for any advice.

David

JJ_Egan

Ring your phone if its in the house .

eDicky

You can 'manually' call their customer services (from any phone) and request your PAC that way.

Neil49

You would be in a similar situation if your phone had been stolen or dropped down the toilet. 

I suggest that you contact EE and ask for a replacement sim with your existing phone number telling them that it has been lost. Once you have that up and running start the process to move providers. 

DoaM

+1 ... do a SIM swap with EE first for your new handset, and then get your PAC from EE and do a number port to Vodafone.

scaredofdebt

Thanks all, new SIM ordered.