Easyjet flight changes

Berty180

Hi
I'll try to keep this brief, but has anyone got any experience dealing with Easyjet with regard to enforced flight changes? I booked flights to leave Gatwick at a certain time in July (which revolves around work, accommodation, car hire and dog boarding) and just happened to notice the other day that my flight times have changed to a flight 4 hours earlier! After waiting in the telephone queue for 5 and a half hours yesterday, finally got through and basically told "tough luck" and if the new flight was not acceptable I can cancel or re book. Thing is, apart from their poor attitude, there was no explanation as to why it had been changed, one person said I had been moved due to Covid19 restrictions yet another said my original flight may not be running. Also, as I paid for extra legroom allocated seats and priority boarding should they refund those charges back to me. Oh and added to is that they still haven't actually had the decency to inform me officially, its only because I noticed the change myself that I know about it. I do know that there are people much worse off at the moment but, this is more a case of shockingly poor customer service. 
Any help / advice would be appreciated. Thanks

eskbanker

Berty180 said:

another said my original flight may not be running

Has the flight number on your booking changed?  If it has then this signifies that the original flight has been cancelled, which means that you can choose a full refund if you don't want to accept the proposed change.

Berty180

Thanks for your reply. Yes the flight number has changed and they did say we could cancel or rebook. One of the biggest issues with this is their attitude, never used the word sorry and they seem to think that cheap(ish) flights is an excuse for poor customer service. 

eskbanker

Berty180 said:

basically told "tough luck" and if the new flight was not acceptable I can cancel or re book.

Berty180 said:

Yes the flight number has changed and they did say we could cancel or rebook.

Sorry, the significance of the point I was making was that if they're proposing to move you to another flight then that's them cancelling the flight not you cancelling your booking, and it's only that distinction that obliges them to refund everything you paid them, unless you want to accept their alternative.

There's no point trying to get to the bottom of why the original flight was cancelled by the way - perhaps you feel they owe you an explanation, but all airlines are having to revise schedules constantly at the moment, unsurprisingly, although I'm not trying to defend poor customer service in terms of not being kept informed and having an attitude on the phone....