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Are refund fees for cancelled Royal Brunei flights legal

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Are refund fees for cancelled Royal Brunei flights legal

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Dogbolter60Dogbolter60 Forumite
1 posts
MoneySaving Newbie
Our flights to Bali in August have been understandably cancelled by the airline due to Covid19 but they have given us amongst the 4 options of a refund to my credit card..... less a “Refund fee” of BND50 (~£29) per ticket which works out at approx £120.
Is this legal to charge this especially as the airline cancelled and not me?
Although my travel insurance policy is not worth the paper it’s written on (as I took it out before the pandemic and they won’t cover for cancellation in this situation), I gather that I can claim “ Chargeback “ from my credit card!?
Thanks in advance for your assistance 👍


Replies

  • WestinWestin Forumite
    3.5K posts
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
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    If you booked direct with the airline, rather than via an online ticket seller, if the airline cancels the flight then you should typically receive a full refund.    I would check the fare type/terms & conditions to see if there is mention of a Refund Fee.
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