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Jet 2
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cherrytoes
Posts: 15 Forumite


I recently had to remove 1 person from our booking. I knew there would be a loss of deposit. There was always a chance of having to pay under occupancy which there was. Happy to accept all of that and went ahead. Once I received the amended booking I noticed the raincheque and discounted meals were no longer on the invoice. I emailed and eventually received another invoice with the meals discounted. Still no £60 rain check discount, but was told that had to go to another department to be dealt with. Now after many emails back and forth, I am told it was taken off. What jet2 wont give me is an invoice clearly showing the new holiday costing. I have asked for this but just get the same answer "the new invioce is with the £60 original discount".
Am I entitled to ask for a proper revised breakdown of costs? I want to know as we were a party of 5 under 2 bookings splitting the total 5 ways.
Am I entitled to ask for a proper revised breakdown of costs? I want to know as we were a party of 5 under 2 bookings splitting the total 5 ways.
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