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Sky outage- can I claim compensation as I had loss of earning?

Emhat
Emhat Posts: 2 Newbie
Fifth Anniversary
in Broadband & internet access
Sky had a major problem yesterday and the service was down so I was unable to work from home and had loss of earnings- can I claim compensation? Thanks 

Comments

  • brewerdave
    brewerdave Posts: 8,900 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Emhat said:
    Sky had a major problem yesterday and the service was down so I was unable to work from home and had loss of earnings- can I claim compensation? Thanks 
    Assuming that you are using a domestic service - no. If you have a business service it'll depend on the terms of the contract.
  • Highland76
    Highland76 Posts: 519 Forumite
    500 Posts First Anniversary Photogenic Name Dropper
    Emhat said:
    Sky had a major problem yesterday and the service was down so I was unable to work from home and had loss of earnings- can I claim compensation? Thanks 
    You'll get diddly squat from Sky as its sold as a residential service, ie not for business use. Of course that doesn't stop some people using it for work. Perhaps now's a good time to think about getting a proper business broadband service which comes with a proper SLA (service level agreement)  where you will get compensated financially should you suffer any kind of outage? But be warned, such services cost a small fortune (think £100s per month) rather than the £20+/m you're paying for Sky.
  • The_Fat_Controller
    The_Fat_Controller Posts: 2,006 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    No loss of earnings compensation from any "home" broadband providers.
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