Love Holidays Refunds

poolielad

Has anyone managed to get their refund yet from these?? I am still waiting for mine, does anyone have a contact for them? I have left several message via their website and facebook....no reply to anything???

Westin

They have quite a lot of information on their website.  This in particular -
" Due to the volume of cancellations and the time consuming process of contacting suppliers around the globe to obtain cash refunds, it is taking longer than we would like to process and action cash refunds. We will log and action refund requests in date departure order, however owing to the extraordinary and unprecedented number of cancellations and refunds being requested, it is taking much longer than usual to process refunds."

When were you due to travel?

poolielad

We were du to travel on the 10th june 2020

Westin

I suspect that you will have to wait a while. 

There will be 12+ weeks of refunds and disruption to catch up on. Many businesses will only just be starting to get back to a degree of normality. Many will still have staff on furlough or reduced numbers in offices. Whilst you should not have to wait this long (legally the refund should be within 14 days) unfortunately everything is somewhat different now and more patience and forbearance required.   Hopefully LoveHolidays customers might jump on the thread with direct experience and let you know how things are going for them.   

There is also this board you could scan over - https://forums.moneysavingexpert.com/categories/travel-chaos-help-info

Durban

I was due to go on holiday with them on 30th May.

Applied for a refund on their website and they have sent me a voucher.
I have tried several times to contact them to no avail.

They then send me an email for me to contact them regarding refund , with a phone number.  I rang the number and it says they are not answering calls and hung up.

I am now trying a Sec 75 through my credit card.

No communication whatsoever from them 

poolielad

They must of read this post,lol.... Just recieved a email asking me to ring them, you are then given this automated speech thing to confirm I want to go ahead with refund...... It didnt say when I will be getting refund though!!!

Pok3mon

I am also owed by these jokers, I just went with the section 75 as they are not engaging with people. they are even refusing post now!

cjsewell

I have booked a holiday with Loveholidays due to fly on 11th July. I have had no contact from them yet Easyjet have contacted me to change my outbound flight details. I have contacted the apartment complex who have told me they have not yet been given a reopening date. I cannot get in contact with Loveholidays any where. What can I do?

ironmanjason

cjsewell said:

I have booked a holiday with Loveholidays due to fly on 11th July. I have had no contact from them yet Easyjet have contacted me to change my outbound flight details. I have contacted the apartment complex who have told me they have not yet been given a reopening date. I cannot get in contact with Loveholidays any where. What can I do?

I am pretty much in same boat - due to travel on 10th to Turkey.. I have no intention of going there for now but LH are not advising if they are cancelling. My only hope is BA cancels their outbound flights on 10th.. they have cancelled until the 9th as of today so fingers crossed.. I reached out to LH on twitter and sent a DM but have got no reply yet.. if Flights are cancelled I believe LH are obligated to refund if not I plan to go through the Sec 75 as the entire holiday value was on my credit card.