Jetline Holidays

NickyJ2202

Hi all, I am really struggling to get a full refund from Jetline holidays. I booked a city break which was cancelled at the very start of the CV outbreak. Since this time Jetline are stating that they will only give me a credit not for half the cost - paid in full through Groupon voucher and part payment on debit card.
Travel insurance company say that I cannot claim from them - responsibility of Jetline and as the are still trading ABTA / ATOL does not cover. 
Where would I escalate this issue?
Or any other advice gladly recieved

Many Thank
Nick

NickyJ2202

(Bump - hoping for help)

Alan_Bowen

There have been a lot of complaints about the company on this website basically saying the same thing, they are only offering either part payment or a credit note. The problem I suspect in your case is compounded by the fact that some of the money wasn't paid to them but to Groupon, who do not pass on all the money you pay to the travel company even when there aren't problems.
The law is clear, when a package holiday is cancelled, the organiser which is obviously Jetline are obliged to offer a full refund, you can accept but do not have to a credit voucher but if you want a refund that is your right. My view would be it is up to them to sort out the payment from Groupon, not you but if you haven't been in touch with Groupon do so and see what they say. Frankly, when you add the extras that every supplier sells, I have never seen the attraction of Groupon but that is a personal view.
If you get nowhere with a demand for a refund then you can complain to ABTA Customer Services who if they get nowhere can offer an arbitration service which leads to a legally binding decision. Alternatively, if you paid it all by a debit or credit card, contact the issuer and ask for a chargeback on the basis the company has refused to refund as they are required by law to do

Bitterlover95

I was supposed to go on holiday on 20th June
All I received from Jetline was automated emails saying they were busy and I would hear in due course
I sent emails on 16th and 26th of June but got autoreply emails saying they were busy and would reply in 14 days but no response as yet
Then I phoned customer services on 1st July but there was no one to answer the phone only an ansaphone so I left a message but still no reply
I paid for this holiday on my credit card,can I claim a refund even though Jetline has not responded to me about any refund even though I know I most likely won't get one from them
I'm hoping they'll go broke so I can claim from ATOL

macman

So what happened to your 20/6 holiday? Was it cancelled? Did you cancel? Was it a package? ATOL certificate? If you chose not to go, then you are not entitled to a refund. If they cancelled, then do a chargeback if they don't respond.

Bitterlover95

I kept on getting these automated emails telling me they would be in touch when they heard from the airline and hotel but they never did
Since I was due to go on holiday I have heard nothing from Jetline
It was a package holiday and I never received the air tickets and there were no flights to Portugal anyway so I could not go if I wanted to
If you think I can get a chargeback then I will try it

CKhalvashi

There definitely were flights to Portugal in June.

Jetline are ATOL protected. Report them to the CAA  for being generally dodgy, as they are the regulator. As mentioned above, Groupon take a commission, so all the money may not have gone to Jetline, which would them in breach of their license anyway with regard to client funds.

I too have never seen the attraction of Groupon.