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Outfox the market negative comments unjustified

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Outfox the market negative comments unjustified

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jacko136jacko136 Forumite
10 posts
Part of the Furniture First Post Combo Breaker
I am still confused why Outfox the Market is still getting incredibly bad press from this site. I have been with them for 3 years now, my partner for them 2. We search regularly to see if they can be beaten but they aren't, their customer service is FABULOUS yet this site says in red to be careful about switching because of bad customer service. I would like to know when this is based on? They had a glitch over a year ago when they tried to change their payment system, people disagreed so they changed it again according to their customers wishes. They should be applauded for that. I can't imagine the big companies doing that. Their website is an absolute doddle to use, their live chat is efficient, their Facebook page is manned by a really friendly efficient guy too . So, genuine question for somebody from MSE is when are your negative comments based on? When have you last looked at the Energy companies for recent customer experiences? 

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Replies

  • JJ_EganJJ_Egan Forumite
    16K posts
    Tenth Anniversary 10,000 Posts Name Dropper
    ✭✭✭✭✭
    This is a forum and as such negative comments tend to be from users or those who have priced up and found them more expensive .
    MSE don't read this forum as such why not ask them the question via CEC contact us .
  • jacko136jacko136 Forumite
    10 posts
    Part of the Furniture First Post Combo Breaker
    Thanks, I was hoping they would monitor it. I looked at the contact us section but couldn't see an appropriate one, just ones for the energy club etc

  • PetriixPetriix Forumite
    363 posts
    Fourth Anniversary 100 Posts Name Dropper
    ✭✭
    The ratings on the cheap energy club do seem to be stuck in the past. I guess you just have to make your own judgement.
  • sum1shockedsum1shocked Forumite
    2 posts
    First Post
    jacko136 said:
    I am still confused why Outfox the Market is still getting incredibly bad press from this site. I have been with them for 3 years now, my partner for them 2. We search regularly to see if they can be beaten but they aren't, their customer service is FABULOUS yet this site says in red to be careful about switching because of bad customer service. I would like to know when this is based on? They had a glitch over a year ago when they tried to change their payment system, people disagreed so they changed it again according to their customers wishes. They should be applauded for that. I can't imagine the big companies doing that. Their website is an absolute doddle to use, their live chat is efficient, their Facebook page is manned by a really friendly efficient guy too . So, genuine question for somebody from MSE is when are your negative comments based on? When have you last looked at the Energy companies for recent customer experiences? 

    Just wondered why you are so bothered ?
    Why do you care what other people are saying ?
    If you are happy with their service then that’s great. Good for you.
    How does it affect you, what the reviews are saying and whether or not a website is recommending them ?
    You confusion, confuses me.
  • edited 30 June at 11:49AM
    UnclaimedEnergyUnclaimedEnergy Forumite
    152 posts
    100 Posts First Anniversary Name Dropper
    edited 30 June at 11:49AM
    Was it Outfox who took legal action against a facebook group who were collectively having issues with them?

    Edit: https://www.thisismoney.co.uk/money/bills/article-6817239/Stop-harassing-Facebook-pay-10-000-Outfox-Markets-angry-customers.html

    Yes it was - at the time they were ranked bottom for customer service by citizens advice and Which?

    Historically, they have been one of the worsts out there and the customers who were with them a year ago and had issues are unlikely to still be with them now.

    They can't quite believe the change which has taken place in the last year to their services and hence they think it's all a farce.
  • edited 1 July at 1:25PM
    LeedsJaspLeedsJasp Forumite
    19 posts
    10 Posts Name Dropper
    edited 1 July at 1:25PM
    Was it Outfox who took legal action against a facebook group who were collectively having issues with them?

    Edit: https://www.thisismoney.co.uk/money/bills/article-6817239/Stop-harassing-Facebook-pay-10-000-Outfox-Markets-angry-customers.html

    Yes it was - at the time they were ranked bottom for customer service by citizens advice and Which?

    Historically, they have been one of the worsts out there and the customers who were with them a year ago and had issues are unlikely to still be with them now.

    They can't quite believe the change which has taken place in the last year to their services and hence they think it's all a farce.
    I think it’s pretty easy to believe it is all a farce because in reality not much has changed.
    They just target a few customers at a time rather than the blanket action they took before which got them so much bad publicity. 
    Their financials are out for all to see from their latest submission to Companies House. Have a look, search “BASTIAN PLC”. 
    It makes for interesting reading but customers shouldn't have to bear the brunt of them being out of their depth. 
    I would advise anyone having trouble with this supplier to seek support from “OUTFOX THE MARKET DISCUSSION” Facebook group, as I did. They were all so kind there. 
  • UnclaimedEnergyUnclaimedEnergy Forumite
    152 posts
    100 Posts First Anniversary Name Dropper
    Yeah I read through their accoutns the other week.
    Last couple of pages shows how they have interest etc. in about 30 seperate companies which all owed money to Bastian PLC.

    They've recently removed the quoting for both Foxglove and Economy7 energy, which adding a 'Fischer Energy' tariff to Outfox - means they're likely closing down the other two and just focusing on outfox.

    Whatever is happening with the customer service, good or bad, most of the negativity towards them comes because of the owners and their questionable business actions.
  • fact_checkfact_check Forumite
    43 posts
    10 Posts Name Dropper
    LeedsJasp said:
    Was it Outfox who took legal action against a facebook group who were collectively having issues with them?

    Edit: https://www.thisismoney.co.uk/money/bills/article-6817239/Stop-harassing-Facebook-pay-10-000-Outfox-Markets-angry-customers.html

    Yes it was - at the time they were ranked bottom for customer service by citizens advice and Which?

    Historically, they have been one of the worsts out there and the customers who were with them a year ago and had issues are unlikely to still be with them now.

    They can't quite believe the change which has taken place in the last year to their services and hence they think it's all a farce.
    I think it’s pretty easy to believe it is all a farce because in reality not much has changed.
    They just target a few customers at a time rather than the blanket action they took before which got them so much bad publicity. 
    Their financials are out for all to see from their latest submission to Companies House. Have a look, search “BASTIAN PLC”. 
    It makes for interesting reading but customers shouldn't have to bear the brunt of them being out of their depth. 
    I would advise anyone having trouble with this supplier to seek support from “OUTFOX THE MARKET DISCUSSION” Facebook group, as I did. They were all so kind there. 
    That social media group on FB you have included is full of hate speech & fake news. I am glad companies in the last couple of weeks are putting pressure on FB to remove such groups that promote hate, bigotry & racism towards its owners .
    Ultimately Social media is not a place for debate or changing minds. It is graffiti on the back of a toilet door. Sometimes amusing. Often offensive. Keep that in mind and you will always see it for what it is.



  • LeedsJaspLeedsJasp Forumite
    19 posts
    10 Posts Name Dropper
    LeedsJasp said:
    Was it Outfox who took legal action against a facebook group who were collectively having issues with them?

    Edit: https://www.thisismoney.co.uk/money/bills/article-6817239/Stop-harassing-Facebook-pay-10-000-Outfox-Markets-angry-customers.html

    Yes it was - at the time they were ranked bottom for customer service by citizens advice and Which?

    Historically, they have been one of the worsts out there and the customers who were with them a year ago and had issues are unlikely to still be with them now.

    They can't quite believe the change which has taken place in the last year to their services and hence they think it's all a farce.
    I think it’s pretty easy to believe it is all a farce because in reality not much has changed.
    They just target a few customers at a time rather than the blanket action they took before which got them so much bad publicity. 
    Their financials are out for all to see from their latest submission to Companies House. Have a look, search “BASTIAN PLC”. 
    It makes for interesting reading but customers shouldn't have to bear the brunt of them being out of their depth. 
    I would advise anyone having trouble with this supplier to seek support from “OUTFOX THE MARKET DISCUSSION” Facebook group, as I did. They were all so kind there. 
    That social media group on FB you have included is full of hate speech & fake news. I am glad companies in the last couple of weeks are putting pressure on FB to remove such groups that promote hate, bigotry & racism towards its owners .
    Ultimately Social media is not a place for debate or changing minds. It is graffiti on the back of a toilet door. Sometimes amusing. Often offensive. Keep that in mind and you will always see it for what it is.



    YOU would say that.
    I didn’t see anything racist or bigoted on there. Quite the opposite. The group rules seem to be very strict and they appear to have booted many members. 
    For Outfox The Market to raise customers direct debits to unmanageable levels during this Covid pandemic, is reprehensible. 
    At a time when almost every other company is trying to help customers and demonstrate forbearance. 
    People’s energy have launched a fund to help struggling customers - matching donations £ for £.

  • edited 3 July at 10:09AM
    DazzlepDazzlep Forumite
    15 posts
    Ninth Anniversary 10 Posts Combo Breaker
    edited 3 July at 10:09AM
    I am Darren Parlour
    the Darren Parlour also on Facebook Outfoxthemarket Discussion group.
    The Darren Parlour the guy you tried to sue for “hurt feelings” as I was a distressed customer
    A simple guy who in 50 years never had a debt, until one day he’s DD lept from £60 a month to £350.
    The same guy who in December 18 physicly paid over £800 for electric to escape you guys.
    I am the guy who got bot an OFGEM and ASA. Ruling that made you guys remove even your FB adverts and webpage.
    part of a team you guys have harassed and in one case one of the team (a respected serving police officer who met you for a swanky meal and ripped the site down just as he had bought a new house and needed the money) 
    you [name removed by Forum Team] are blighting social media and we watched and waited weeks for you to attack MSE.
    Any doubts Admin please look up Outfoxthemarket Discussion group on Facebook and see the dated posts 

    Anyone go for free to companies house to see themselves of a multi million pound DORMANT company and make your own minds up.
    throw in a unique recent announcement from OFGEM themselves, saying OTM was loosing there licence.......
    A British energy company that pays less taxes than Richard Branson lol

    if you want to see the truth about these jokers come say hi on FB
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