Slow laptop

Murmansk

A friend of mine has a Lenovo laptop that I bought her a couple of years ago, it's fairly decent and has a Core I5 processor and SSD rather than hard drive.

She describes it as being "slow" - she has very speedy broadband so I don't think that's the problem. She's been using the laptop to work from home in recent weeks so it's become more of an issue.

My instinct in the past would have been to run CCleaner on it but I seem to think I've read that it's no longer so good and I've heard some bad things about it that I can't really remember.

What's my best starting point these days please?

getmore4less

if this has become an issue since working from home what new programs have they started using?
I would also try to get a better description than "slow" 

JJ_Egan

Using CCleaner daily no problems .

As above what is slow  laptop of internet .

Usual reason for slow is users junk and often AV multiples .

Murmansk

getmore4less said:

if this has become an issue since working from home what new programs have they started using?
I would also try to get a better description than "slow" 

Well - it seems to take longer than you'd expect to boot up and when using it there's sometimes a delay as though it's "thinking". She uses web-based Google office stuff like Gmail and Google Sheets etc

JJ_Egan

Check startup items  usually AV loading/ scanning at boot .

grumpycrab

Basic info needed. 1.type "speed test" in any browser to get internet speed. 2. How much memory (total) 4. How much disk space FREE. 5. run winver at command line 6. Which antivirus? May be more than one...

Murmansk

grumpycrab said:

More info needed. 1.type "speed test" in any browser to get internet speed. 2. How much memory (total) 4. How much disk space FREE. 5. run winver at command line 6. Which antivirus? May be more than one...

Internet speed not an issue - it's 70Mbps, there's only one antivirus it's Kaspersky. Memory and disk space, will need to check.

grumpycrab

Remove Kaspersky, run Windows update (don't upgrade to 2004 unless it's already there); restart.

dogmaryxx

grumpycrab said:

Remove Kaspersky, 

     Why ?

grumpycrab

To rule out one possible problem. Windows has its own antivirus. You can put K back later.

JJ_Egan

Run MSCONFIG   and see what's starting up .

But i would probably backup data and factory restore .