How to get out of a signed contract?

-taff

askeym said: Okay, let me explain. This site was set up by Lewis to HELP people save money. Since then it has expanded into many various forums still with the same ethos of HELPING people, not judging people, but helping them. There is no need to be brutally frank when commenting on a thread. We all have a choice depending on our personalities on how we go about making those comments. We can either JUDGE or HELP, and if we decide to help we can either do it nicely or do it in such a way it can make the person requesting assistance helped or judged. Does that explain it?

Your choice was to call the company 'shysters'. You said they'd handled in it in a 'disgusting' manner. You tried to compormise failryl with them, by suggesting they return your deposit. You blamed everything that led to you signing your contract on everything but your own actions. You judged them. Your description of your actions led you to be viewed unsympathetically, so you have invited being judged in return.

neilmcl

-taff said:

askeym said: Okay, let me explain. This site was set up by Lewis to HELP people save money. Since then it has expanded into many various forums still with the same ethos of HELPING people, not judging people, but helping them. There is no need to be brutally frank when commenting on a thread. We all have a choice depending on our personalities on how we go about making those comments. We can either JUDGE or HELP, and if we decide to help we can either do it nicely or do it in such a way it can make the person requesting assistance helped or judged. Does that explain it?

Your choice was to call the company 'shysters'. You said they'd handled in it in a 'disgusting' manner. You tried to compormise failryl with them, by suggesting they return your deposit. You blamed everything that led to you signing your contract on everything but your own actions. You judged them. Your description of your actions led you to be viewed unsympathetically, so you have invited being judged in return.

@askeym is not the OP.

-taff

Good point.Change 'your' to 'the OP', and that's your explanation why.

fred246

The problem is that people get used to distance selling regulations and generous return policies of some retailers. When you agree a purchase like this you have much less rights.

dispossessed

LarryR said:

Hi
I did something very uncharacteristic. I'm not sure if it was the excitement of being in a shop again after all this time or what, but last weekend my wife and I got carried away and bought a sofa from a high street 'italian' furniture showroom. 
It was late sunday afternoon, just before the shop closed, and we were tired, we saw a sofa, and, after much negotiating, agreed to buy it - we were offered a massive discount and kind of didn't want to miss out. I signed a contract and paid 30% deposit on my credit card. As we left, we saw a similar, but different sofa, and asked if it would be the same price? She said it would, and that we could let her know in the morning which of the two sofas to go for.
We got home that evening and immediately suffered buyers remorse. The sofa, on reflection, wasn't going to look good in our home. Not only that, but I then googled the company and discovered 100s and 100s of desperately unhappy customers - with their products as well as their customer service. I was not nervous about buying from this company.
First thing monday morning, as the shop opened, I rang them to cancel the order and ask if I could have my deposit back? The girl I had been dealing with wasn't in yet, I was told, but she would call me when she got in. I waited. Just before lunch time someone else from the store called. I explained the situation, that regrettfully, I would have to cancel my order. Since I knew the order wouldn't have been processed yet (as we hadn;t confirmed which of the two sofas we wanted) I thought they would be disappointed but still refund my deposit, as they weren't going to be out of pocket, and they're a big enough company to understand these things happen, especially in the current climate.
Instead they said they wouldnt refund my deposit. I asked to escalate it. They said someone would call me back that afternoon, but the answer would be the same. No one called.

To cut a long story short, I have been passed from pillar to post, in email conversations first with the Sales Director, and then the Head of Customer Care and have got nowhere. They are refusing to budge.  

I have been shocked by how they have treated me. We admitted we made a mistake, we apologised and informed them immediately to avoid any out of pocket costs. I have tried to compromise fairly with them. And all they have done is respond with rudeness and insulting 'gestures of goodwill'.
My question is, is there any way of getting out of this contract??? Any legal loophole? Anything at all? This company is clearly a shyster and I would have no confidence in purchasing anything with them now - not after the reviews I have read and worse, the disgusting way they have handled this situation.

Do I have any recourse here or is this a very expensive mistake that I have to suck up?
TIA

Apologies if anyone has previously posted a link to this from Which ?

Arthur

xyz123

OP- you may think it didn't cost anything to cancel but in these difficult times, goodwill is not going to exist in most places as they are struggling to survive... Ur cancelled order may have lead to loss of commission to sales assistant who has been in furlough for weeks, it means loss fo cash flow to the store branch etc...

Difficult as it is and I had made similar mistakes in the last best way is to treat it as a life lesson and move on... If u really don't want sofa, sale it as soon as you get it, you may get lucky and someone will want it for a hefty discount. .. 

-taff

dispossessed said:

Apologies if anyone has previously posted a link to this from Which ?

Arthur

Trouble is,  he didn't buy it over the phone, on his doorstep, or online. so there was no 14 day cooling off period.

dispossessed

-taff said:

dispossessed said:

Apologies if anyone has previously posted a link to this from Which ?

Arthur

Trouble is,  he didn't buy it over the phone, on his doorstep, or online. so there was no 14 day cooling off period.

What he said was "I signed a contract and paid 30% deposit on my credit card."

He didn't state whether by 'contract' he actually meant some form of credit agreement.

Ultimately, I wasn't there and the original poster did not provide the information. I was just trying to be helpful should this be the case.

Arthur

societys_child

Huh? Some half wit reported me! !!!!!! ..

-taff

Probably clicked on the wrong thing, it's a report for spam..