Ombudsman decision

South2810

i have had an issue with O2 regarding a new phone upgrade , where they set up a new number rather than transfer the old number. The account was taken out in August 2019 , O2 were aware of the issue in September and said they sent a new SIM , But we never received one . In October they terminated the account and charged fees etc . They passed the debt to an agency at Christmas time . I contacted the ombudsman who found in their favour - as you get no time to think about it. I was told by O2 in December that it was their error and the cost was not payable by me and , since that decision i have found the name and date of that call . Both O2 and the ombudsman say they won't investigate further and the matter is closed . Does anyone know if i can take this further and with whom.? Thanks in advance 

pmduk

Both parties are given time to present their case to the Ombudsman. Once you have referred a case to the Ombudsman the network will not discuss it further with you, I suspect you are stuck with the decision now. The Ombudsman will have made the decision on the basis of the information you provided them.

pphillips

I doesnt sound like you have had adjudication through CISAS, perhaps you can try using them.