Mobile phone operator refusing to provide a Nano SIM (NS) for an old pay monthly (PM) contract
As per the title I have an old PM plan with T-Mobile UK (TM)
that I am very happy with. The current phone I am using has a Micro SIM but I’ve
recently been having problems with the
handset. At our Xmas raffle last year I surprisingly won second prize (I’m sure it was fixed as I’ve never won anything in a raffle before) and as luck may have it was a handset. However with it being a newer phone it uses a NS which I didn’t think was going to be a problem but, after visiting two TM stores and having four different conversations with TM customer service reps (including a manager), TM are refusing to provide a NS.
Reasons TM have given are;1. TM is a legacy network which is expensive to maintain
2. EE is their new platform which is faster and more efficient for their customers
3. They have no TM NS left!
4. There is nothing contractually in their (current) terms and conditions (TC) that obligate them to providing NS to their customers on legacy networks
5. EE are trying to move all their TM customers over to EE
Where I can appreciate the impact of their first response (#1) my suspicions why they refuse to provide a NS (which are somewhat confirmed by #5) are that this is really about money. Regardless of the fact that I’ve been a long-time customer of theirs, nothing in any of their new EE plan offerings match my TM plan by a long way and significantly, on price.
As I mentioned at the start my current legacy plan does everything I need it so there is no reason for me to change at all.
So my questions are;
6. Are there any legal grounds that allow TM/EE to do this?
7. My TC are from 2014 and if I’m not mistaken aren’t these the TCs my contract with TM operates?
8. Would there be any benefit in taking the matter up with OFCOM?
9. If there aren’t any real contractual solutions to this does anybody have any positive experience of using a SIM cutter to go from micro to NS?
Any help would be most appreciated.