TUI “self cancelled” refund help

Pollycat

Tedber said:

There was another thread on here about same thing vixster.   Sounds like TUI need to stop trying to pull the wool over peoples' eyes, half-heartedly offering £500 discount but then only allowing you to book the holidays advertised online at an inflated price!   It might not be illegal but it certainly doesn't improve customer relations by assuming everyone is 'thick'!

Unless you have accepted vouchers already I think you are within your rights to stand your ground and request a refund.  The holiday you booked was cancelled by TUI and therefore they couldn't provide what you both agreed to.

It may have been the thread started by vixster - more comments on that:

https://forums.moneysavingexpert.com/discussion/6164620/i-feel-cheated#latest

[Deleted User]

Thanks Pollycat - I am useless at finding past posts.  I read things and forget where I saw them!