I feel cheated

Vixster99

Hi 
Can anybody help me,  my original booking was cancelled by tui then yesterday I got a phone call from tui to arrange a rebooking. The lady told me I could have a £500 discount for rebooking, what she didn't tell me until I quired this morning is the discounts she gave me only reduced the cost of my holiday to the internet price. How can she charge me shop price when I didn't go in to a shop and get the shop experience. Obviously I told her I wanted to cancel and receive a full refund, she told me I can't do that and has essculated my case to her manager. What are my rights?

TELLIT01

If the original booking was cancelled by TUI you are entitled to a full cash refund.  There is no question about that.

Ganga

Vixster99 said:

Hi 
Can anybody help me,  my original booking was cancelled by tui then yesterday I got a phone call from tui to arrange a rebooking. The lady told me I could have a £500 discount for rebooking, what she didn't tell me until I quired this morning is the discounts she gave me only reduced the cost of my holiday to the internet price. How can she charge me shop price when I didn't go in to a shop and get the shop experience. Obviously I told her I wanted to cancel and receive a full refund, she told me I can't do that and has essculated my case to her manager. What are my rights?

Did you not check the figures and the total price before agreeing to part with your money? i know no money acctually changed hands but you know what i mean

Vixster99

no a few mins later, then i emailed her she has been stalling alday and now told me if I cancel I will owe £1400 in cancellation fees.

Vixster99

TELLIT01 said:

If the original booking was cancelled by TUI you are entitled to a full cash refund.  There is no question about that.

yes but then I agreed to the new holiday.

[Deleted User]

As long as you were happy with the price at the time, I don't see a problem.

And on the plus side, you avoided the 'shop experience'.

Enjoy your holiday.

Vixster99

The problem is I didn't receive the £500 discount for amending my booking within 2 weeks and I  did not receive my 20% discount for sticking by them and not demanding my money back. ( more fool me.).

[Deleted User]

The £500 and 20% aren't discounts.  They're added incentives.

giraffe69

I think you cheated yourself. You seemed happy to go ahead based on your understanding of what a salesperson told you without doing any checking.