Faulty Cooker - who pays for installation of replacement?

Rural_Puppy

Hello. Hope someone can assist.
I bought a BEKO gas cooker from a local retailer in January. The retailer delivered it to site in February.  The gas safe engineer I instructed to install it in March found it to be faulty and beyond repair. He had installed it, but in one of the ovens the gas could not be adjusted so that it could be used safely. the adjustment screw was so tight it could not be adjusted, this is a manufacturing fault. He reported the problem to BEKO. The cooker has never been used.
I have finally, in June, got BEKO to agree to fund removal and replacement of the faulty cooker. However, they have refused to pay to install the new appliance, about £60, as they say this is specifically excluded from their guarantee.
Do I have any rights to claim the consequential costs of the original item being faulty? I don't want to have to pay twice for installation, and in theory find the same problem might arise with any replacement.
Is this Consumer Rights Act 2015? Should I return to the retailer and ask them to fund the installation cost?
Thank you!

JJ_Egan

<Do I have any rights to claim the consequential costs of the original item being faulty>

Not from Beko as you did not buy from them . Warranty is subject to whatever terms they want .

Your Consumer Rights are against the retailer not the manufacturer .

shaun_from_Africa

Rural_Puppy said:

Hello. Hope someone can assist.
I bought a BEKO gas cooker from a local retailer in January. The retailer delivered it to site in February. 

When you state "delivered it to site", was this delivery to your house? (ie, is the oven for your personal use) .
The reason I ask is that it's an unusual term to use for your own house and I've noticed that you have started a few threads relating to a property that you rent out (or used to).

Rural_Puppy

Yes, it is for my use, in a cottage that is being refurbished as part of a larger building project. 

bris

Your consumer rights are with the retailer not the manufacture (Beko) did you contact the retailer before you went to Beko? If not you bypassed them without giving them the chance to rectify the problem. If you did you go to the retailer first then you can pursue them for the cost.

Rural_Puppy

The retailer was closed for lockdown when the problem arose. So I could not contact them. The gas safe installer contacted them for guidance on how to adjust the problem with the oven. Following many emails to and fro, between me, BEKO and the gas fitter, BEKO has now agreed to replace the cooker, but not to pay for installation. Have I effectively now "lost" my rights under the Consumer Rights Act 2015 as the manufacturer has been contacted?

Rural_Puppy

Bump. Can anyone answer the question please?
In contacting the manufacturer directly as shop closed during lockdown,  have I lost my rights under CRA?

DoaM

Did you make any attempt to contact them? i.e. did you email them yet received no response? Or received an auto-response? If you made an attempt to contact them (and can evidence this) then No - you haven't lost any rights; if you didn't and just went straight to the manufacturer then you've weakened your position with the seller.

Jumblebumble

 I don't want to have to pay twice for installation, and in theory find the same problem might arise with any replacement.

I

You could always see if the screw on the replacement is free to move before calling the fitter .