Paypal Unauthorised Charges

Benso100

Not sure if anyone can offer any advice.  Over two days I had over £700 taken via my Paypal account from my credit card in unauthorised charges.  Someone purchased Playstation 4 vouchers from ShopTo.com.  The purchases were made in smaller amounts varying from £20 to £85 pounds.  As soon as I saw the charges I contacted Paypal to report the unauthorised activity.  They replied by saying that in their opinion the transactions were not unauthorised and the case was closed.  I have contacted them again four times to insist that I didn't make these payments and they are obviously fraud.  I've had a Paypal account for years and have never spent that much in a short space of time, never bought virtual gaming vouchers of multiple amounts...  I keep being told the same message and been told to contact the supplier if I'm unhappy with my purchase!!  Has anyone been in a similar situation?  I can't afford to have £700 sitting on my credit card and am desperate for help.  Thanks for reading!

MovingForwards

@Benso100
If you post in the below forum, people will be able to assist you as they deal with a lot of PayPal queries and issues.
https://forums.moneysavingexpert.com/categories/ebay-auctions-car-boot-jumble-sales

jonesMUFCforever

I have already posted a reply to your original post on the other thread.

Benso100

jonesMUFCforever said:

I have already posted a reply to your original post on the other thread.

Thank you.  Have seen that now.  I've changed my password again and nothing is coming up when I run a virus check.  I can't think of anyone who would do this that I know.  If it had been a sneaky £20 or so I perhaps would consider it but not such a huge amount and I don't know anyone who is into gaming or has a Playstation.  Thank you for your reply.  I've put a call into my credit card company who have asked me to complete a dispute form.

harsh_but_fair

I know it must be distressing for you and it is a bit like shutting the stable door after the horse etc but I would suggest you put two Factor authentication on your PayPal account i.e. every time you log on you get a text message with an authentication code

Benso100

harsh_but_fair said:

I know it must be distressing for you and it is a bit like shutting the stable door after the horse etc but I would suggest you put two Factor authentication on your PayPal account i.e. every time you log on you get a text message with an authentication code

Thank you ... I didn't actually know that was possible.  I'll have a look at that now.

RumRat

Have you contacted the credit card company?

born_again

Report it as fraud to your card co. They will deal with it.
Just hope it's not a family member....