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Why so fxxxixg difficult

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roddydogs
roddydogs Posts: 7,479 Forumite
Part of the Furniture 1,000 Posts Name Dropper
Trying to give money to a charatie, filled in everything (3 times) but stuck on "securecode" it will not accept my sc password, but if I try to set a new password (as asked) it will not accept that either. What gives?

Comments

  • Robin9
    Robin9 Posts: 12,782 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is this the charities website or what? 
    Never pay on an estimated bill. Always read and understand your bill
  • tacpot12
    tacpot12 Posts: 9,255 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    Are you sure that you were on the charity's own website, and not a fake one? I would be suspicious about having to set a new password. Might be worth speaking to your bank asap. 
    The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.
  • SeaVixen
    SeaVixen Posts: 221 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    Agree with @tacpot12 - check you're on the correct site, particularly if it's one of the big charities. 

    It sounds like the secure code might be part of your bank's security protocol and not related to the charity. If it looks like this might be the case, call your bank to get it sorted.

    If it's definitely the charity's website, let the charity know. Send them a polite email explaining the issues you've been having, your browser, and a screenshot if possible. It might be something they can fix, and they will probably appreciate you telling them. 
  • Robin9
    Robin9 Posts: 12,782 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    roddydogs has been active on several other threads so presumably has been able to answer his own question. Still it would be good to know as it may help others.
    Never pay on an estimated bill. Always read and understand your bill
  • SeaVixen
    SeaVixen Posts: 221 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    Robin9 said:
    roddydogs has been active on several other threads so presumably has been able to answer his own question. Still it would be good to know as it may help others.
    True it would 
    What happened in the end @roddydogs ?
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