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Why so fxxxixg difficult

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Why so fxxxixg difficult

in Charities
5 replies 327 views
roddydogsroddydogs Forumite
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in Charities
Trying to give money to a charatie, filled in everything (3 times) but stuck on "securecode" it will not accept my sc password, but if I try to set a new password (as asked) it will not accept that either. What gives?

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  • Robin9Robin9 Forumite
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    Is this the charities website or what? 
    Never pay on an estimated bill
  • tacpot12tacpot12 Forumite
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    Are you sure that you were on the charity's own website, and not a fake one? I would be suspicious about having to set a new password. Might be worth speaking to your bank asap. 
    The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always check official information sources before relying on my posts.
  • SeaVixenSeaVixen Forumite
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    Agree with @tacpot12 - check you're on the correct site, particularly if it's one of the big charities. 

    It sounds like the secure code might be part of your bank's security protocol and not related to the charity. If it looks like this might be the case, call your bank to get it sorted.

    If it's definitely the charity's website, let the charity know. Send them a polite email explaining the issues you've been having, your browser, and a screenshot if possible. It might be something they can fix, and they will probably appreciate you telling them. 
  • Robin9Robin9 Forumite
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    roddydogs has been active on several other threads so presumably has been able to answer his own question. Still it would be good to know as it may help others.
    Never pay on an estimated bill
  • SeaVixenSeaVixen Forumite
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    Robin9 said:
    roddydogs has been active on several other threads so presumably has been able to answer his own question. Still it would be good to know as it may help others.
    True it would 
    What happened in the end @roddydogs ?
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