Hotel.com voucher

brooks2400

Good afternoon, I booked a Paris trip on non refundable but due to Covid-19 the trip could not go ahead, Hotels.com are refusing a refund stating the hotel are refusing it and I have voucher for 12 months, although Paris is still not open I am loosing months on the voucher and when I have entered future dates I can travel the hotel is fully booked so therefore unable to use my voucher, there was only one other weekend I could travel and the price increased by £200, which I can not afford.  I spoke with Hotels.com and they basically informed me that's there is nothing they can do and its my problem I can't travel when the hotel has vacancies or pay the extra money when i can.

is there any way I can get a refund, Hotels.com said the hotel can keep my booking even if I don't use the voucher within 12 months, well its not 12 months as the hotel is still not open!

jola190856

i have similar problem, booked london hotel with booking.com, hotel refused refund money and i don't want voucher, can i take the hotel to court? or is there any other way to get my moneypls

Roochar

I am having the same issue - they told me they have spoken to the hotel & they have will only issue a voucher.  I did a sneaky check with hotels.com & they advised the hotel was taking booking for at the weekend,  I have been trying to get in contact with the hotel was due to stay at & I have since found out today they have been closed and not due to reopen till next week and they wouldn't have charged hotels.com.  They will check my booking.  So hotels.com are getting money for a stay we cant go to.  Surely that's breaking contact? I don't want a voucher either - as we don't know when we can travel again & if we will have the funds to go.

Is the hotel in Paris open?  Also if you paid on a cc could you start a chargeback or section 75 claim?

summeragain

I have had a similar experience booking with Hotels.com. My situation has been made worse by booking through the Tesco Clubcard scheme. I have spent hours on the phone to Cust Services of Tesco & Hotels.com, Tesco very inconsistent initially promised to refund my points which I was happy with. Now trying to fob me off with a voucher and stating that this won't be issued until end of June - hotel was cancelled on 7th May. Have written to Tesco Head Office basically saying that Clubcard Scheme has done nothing but inspire disloyalty To Tesco. Any advice please I think I have a good case for a proper refund as the hotel cancelled not me. Strangely my negative feedback re Hotels.com wasn't posted on the Clubcard site. Wonder why?